Reviews
Used car purchase
John Gerardi had sold me my last 2 vehicles and i looked forward to purchasing my next one from him. I had told him what I was looking for and the car was there. The price and options were right on the mark. I did the paperwork that day. Mark Rosen wished me luck and asked if i had any questions. Jerry DiDominico took care of the paperwork and explained the financing and warranty. He was very courteous. Upon delivery John explained how everything worked and made sure I knew it all before I left. At last minute my ride was unavailable and John came to get me. Professionals like John and the staff at Pepe are why I will continue to buy Cadillacs and buy from there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your story with us. We are so happy you had a great experience working with John and the team at Pepe Cadillac. We greatly appreciate your repeat business and look forward to working together again in the future.
Great Service
I have been servicing My Cadillacs at Pepe for several years. Mark Chandler has been my service adviser since day one. Mark Does a great job Communicating and handling all of my service related questions. I had a tire situation and Darcy was able to get me in immediately for service to fix my tire. Great Job Pepe!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate your business and we are thrilled Mark and Darcy made everything work out for you!
Happy with Pepe Cadillac.
We Went in for our first luxury car. Apprehensive and not knowing what to expect, we were greeted with a smile from the receptionist. Then a gentleman introduced himself as John Gerardi and asked if he could help us. He was attentive and honorable and made us feel at ease from the get go. He was more like our friend than a salesman and did advocate on our behalf. We ended up getting the car of our dreams at a good price and with comfort thanks to John. Then it was time to talk business and we were introduced to Mr.Jerry DiDomnico, A true professional who handled all the paperwork and got us on our way with our brand new Cadillac in no time. I must congratulate Pepe Cadillac dealership for creating a great atmosphere and allowing pros like John and Jerry to shine. Will go back any time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear about your happy experience with John and the team at Pepe Cadillac! Thank you so much for sharing your story with us we will pass on your kind words to the team. Hope you are enjoying your new car. We look forward towering with you again in the future.
Excellent Experience
Leased a CTS Sedan. David was very professional and courteous from the initial test drive to the final paperwork. Got a great deal and would highly recommend to anyone looking for a Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your Cadillac CTS! We are thrilled to hear David made it a great car shopping experience for you. We greatly appreciate your recommendations and look forward to working with you again soon.
Very Satisfied
Leased a new SRX. Could not be happier. John was very professional and gave us a great deal. David took his time to show us all the features of the vehicle. All dealerships should be this good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on the lease of you new 2015 Cadillac SRX! We are so happy to hear you had a great experience working with John, David and the team at Pepe Cadillac. We hope to work with you again in the future.
Great Experience!
Leased a new Cadillac SRX, David was fantastic and the whole process was super smooth. Felt taken care of and not advantage of like some other local dealerships. Will definitely be back for next car when this lease is up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on you new Cadillac SRX! We will pass on your kind words to David. Welcome to the Pepe Cadillac family. We look forward to working with you again.
Service
Our sales consultant was very knowledgeable. The consultant provided detailed information about the vehicle's features and the services offered. He ensured that the transaction was expedited efficiently. We were able to drive our car of the lot the very same day. Great Service!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Dale and Pepe Cadillac with us. We are thrilled everything went great! We hope to work with you again in the future.
Return Customer
Typically my wife and I dread the thought of shopping for a new car. I am not a person who enjoys the usual back and forth haggling and negotiations. John Gerardi, our sales consultant, understood our needs and quickly found us a car that more than addressed our needs and fit into our budget. It was pleasure working with John and his staff. This is our second consecutive car leased with Pepe Cadillac and we would not hesitate to come back again,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued business with us at Pepe Cadillac! We are thrilled to hear you had another great experience with John and the team at Pepe Cadillac. We look forward to working with you again in the future,
Tremendous Experience
The entire experience at Pepe Cadillac, from the first phone call to after sale service was tremendous. At all stages this dealership demonstrated expertise with their products, integrity in prices, attention to my needs, and flexibility in accommodating my calendar during the transaction. I think both the Cadillac product and Pepe Cadillac are a great representation of an American car brand that offers tremendous product and truly cares about making the dealership experience a positive one. I highly recommend Cadillac, particularly from Pepe Cadillac, and working with Dale & Jerry. I will do so again and refer others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are thrilled to hear you had a tremendous experience with us at Pepe Cadillac! Thank you so much for such a great review. We will pass on your kind words to Dale and the team at Pepe Cadillac. We greatly appreciate your review and look forward to working with you again in the future.
always easy and a pleasure to work with all staff in service
I have a 2010 SRX, it was bought from a different dealership, when I lived in queens NY. I started to bring my truck to Pepe Caddy about 3 years ago, this place is the BEST!! Customer service is impeccable, Ron Bald is my service coordinator, he is so down to earth, he always makes me and my 6 year old son feel comfortable. The wait is never long, he always gets me in and out and they accommodate me in every way possible, being a single mom, this is huge!!! I have NEVER had a bad experience with Pepe Caddy, I will be a life long customer!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your story with us. We are thrilled your experience servicing your 2010 SRX with us has always been a smooth and pleasurable one. We are so happy to be able to accommodate you and your son :). We look forward to a continued relationship!