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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Unbelievable Customer Interaction

I have had several friends purchase vehicles from the Pepe Auto Group. I decided to take a ride a see what it was all about. I live on Long Island over 80 miles from the dealership and it was worth the trip! As my wife and I entered the dealership, we were personally & enthusiastically greeted by Mr. Pepe himself. He introduced us to our salesperson, David Persaud and several other sales people. After our test ride, David answered every question with precise information. I signed up immediately for my SRX. We took a three hour train ride from LI on Monday to pick up our new car. It was worth the time and effort. There was no last minute hard sell on any additional coverages or options. Every person we met that day gave a us big thanks for purchasing from Pepe Cadillac and wished us nothing but the best. I would highly recommend the Pepe Auto Group to anyone that is looking for a car. David was a true professional at all times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you traveling to give us a chance and we are thrilled it worked out for the best! congrats on your SRX! Thank you for your recommendations and we will pass on your kind words to David!

Best dealership period

Just got a 2011 Cadillac CTS best deal in a 100 mile radius very friendly and relaxing place to buy, Dale was just awesome to deal with, Had a pleasant and wonderful transaction .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We are thrilled you got the best deal and had a great car shopping experience with Dale and the team at Pepe Cadillac. We hope to work together again in the future.

Service Visit

I recently had to bring my aunts car in because of the battery going dead every other day. The battery is only a few months old so i figured there had to be a drain on the system. I jumped it called Ron and brought it in. After a thorough search it was found out to be a problem with the power lumbar seat motor. I never would have figured that. Also a coolant leak was found and repaired. The car is an 03 with only 12k on the clock so as it ages i expect things to go wrong. It is good to know that Pepe will always do their best when i bring it in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear everything turned out ok with your car. It was our pleasure to help you out! We will always be here for you and your car needs. We look forward to working together in the future.

Excellent Experience

Just bought a new SRX from David! He was excellent. Everyone I met in the dealership (even the man that monitors the parking lot) was extremely professional and fantastic to deal with! I'm looking forward to the next 3 years with Cadillac!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new SRX! We are thrilled everyone you came in contact with was fantastic! We hope to work with you again soon.

All around amazing

Can't say enough about the team. Such a comfortable environment and they always make me feel like I'm their #1 customer.....love Alfred

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear your interactions with our team at Pepe Cadillac make you feel like your #1. Our customers are #1! We hope to work together in the future.

best dealer ship hands down

They got me the best car for the best deal and Bob in service really knows what he's doing. I'm definitely getting another car from them when my lease is up. ARSON360

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchased a pre owned vehicle

Being an hour and a half away and never having done any business with this dealership prior, Dale Schweizer was able to help me over the phone every step of the way. Jerry DiDomenico assisted me with all the paperwork, and together they made the purchase a pleasurable experience. Even Scott Rieger the General Sales Manager introduced himself and offered any assistance needed. The dealership is spotless and comfortable. All of the staff (even those not involved in the sale) were very knowledgeable and friendly. I'll be making the trek back to Pepe for future vehicle purchases as dealerships in my area do not have the professionalism and honesty that Pepe has.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow what a great review! We appreciate you choosing to work with us even thou we are not in your backyard. When you find something you like its worth it! We are thrilled that your experience working with us at Pepe Cadillac was a great success! We look forward to working with you again in the future.

Extreme satisfaction from David Persaud

I have purchased 3 cadillac cts(s) from David Persaud inthe last 3 years. Every interaction with him whether on the phone or in person has exceeded all expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're so glad you've enjoyed your experiences with us! We will be sure to pass along your kinds words to David and thank you for being a loyal Pepe Cadillac customer!

do not sell cars with engine light on

look at 750x drive the engine was on the sale men told me the oil was changed n had to b reset the engine light I work on cars he blow that sale then the sale manager scott tried to fix the lirby telling me if it turn red then its a problem that how u lost the sale fyi got one a week later

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Rick Burton sealed the deal

Here's the good news when Pepe Cadillac heard I was unhappy with the sales service, they sent Richard Burton to my rescue. Not only is he competent, efficient and had great follow through, he sealed the deal for me. Thank You Pepe Cadillac for hearing me and getting me in my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Cadillac! We're so glad we could deliver the outstanding customer service you deserve! Happy New Year!