Reviews
Great help!
Tom McClay was helpful and we appreciate the patience he had with us when we purchased our car. He was able to answer all the questions we had and took the time to explain when we had doubts.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Anna I, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Toyota Apex!
Thanks for great service
Excellent dealer provided peace of mind process to buy the car was stress free. Car is beautiful and rides likes it’s on a cloud. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Anthony, thank you for your kind words and this wonderful review!
Air Bag Factory Recall
This was a Factory Recall for Driver's Side Air Bag. No issues with the replacement. However, when I arrived to pick up my vehicle, it took a bit to find the right person with my paperwork. Once I received my paperwork, I was waiting in the Service Bay for someone to go retrieve my vehicle from the parking lot where completed service vehicle are parked. Well, I waited and waited....The Service Rep that checked me out kind of noticed I was waiting and I think tried to get someone to pull my vehicle up into the Bay. Finally, my RAV4 pulled up. TOO Long Of A Wait, Hendrick Toyota!
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good Morning! Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are disappointed to hear your experience with us did not meet your expectations or our own. I reviewed your feedback with our service management staff so they are aware of the areas we need to improve. We are sincerely sorry for any inconveniences the delay in your service visit may have caused. Thank you for taking the time to make us aware of this situation. Kindest Regards, Karalynn Kline Customer Relations Manager.
Way above and beyond !!!
Having purchased many cars in the past few years. I have never been more pleased and satisfied with any dealer more than Hendricks Toyota. My sales associate Oneil and finance manager handled the entire process professionally, efficiently and honestly with the upmost positive attitude . I very much look forward to buying from Oniel in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris, reviews like this give us motivation and help us ensure we provide high-quality care.
Great experience for first time buyer
Raymone Maye was so helpful in helping me buy my first car. The facility was clean and all of the employees I interacted with were friendly. The process was explained thoroughly and I was able to purchase the exact car I wanted. I will definitely be coming back for a future purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Emma F, we are so happy to read such a great review about Hendrick Toyota Apex!
Toyota of Apex
Mr. O'Neil Burton, Sales was so helpful and knowledgeable and so friendly really enjoyed the service I received there. The service side was very good as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Linda Davidson, thank you so much for your positive comments about Hendrick Toyota Apex!
Great customer service
Brittany was very knowledgeable, she answered all my questions with a smile on her face! That made me feel very comfortable shopping with Hendrick.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jason Young, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Toyota Apex.
Great experience with buying my new car @ Hendrick
Great experience with buying my new car at Hendrick Toyota Apex! No unnecessary back and forth. Got a great deal. Good finance rate. Overall wonderful experience. Thanks to the sales person Tunde Oyewole!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your positive review about your recent experience with us!
Great experience!
Seamless (first time) buying experience! Ask for Deji Famoroti - he got the best price for my car and made the procession easy and enjoyable. Highly recommended!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
E Hayes, we are so happy to read such a great review about Hendrick Toyota Apex!
Great Sales Department!!!
Our sales guy Steve O., made the process very easy and really knew his stuff! Will be back to purchase a vehicle for our son!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tonya S., thanks for your praise and kind comments about our team.