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Auto Sales Express

(219 reviews)

Reviews

(219 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Easy to work with

The staff here really worked with me and provided me with top-notch customer service. Eugene really helped me out. He has been very patient with me and answered all question that I had with honesty and precision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience!

After shopping around at a few different dealerships in the city I’m happy to say I found Serge at caliber auto who sold me the best Nissan Rogue in the area. Thank you very much and I will definitely be sending business. Cheers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Highly recommend them!

The staff were very helpful. Smooth process with helpful, clear information. Buying has been a run around some other places, but it's a really easy process here. Thanks for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing customer service!

They provide amazing customer service. Everything is always explained in a very informative and understandable manner. Any type of question about cars they will answer. I recommend them to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buyer Beware

My daughter purchased her second car from this place. For the first car, I did all the negotiations for her. The car had a couple of issues (what used car doesn't) they took a couple of days to fix it but it was fixed to our satisfaction. After her car was totaled while parked on the street she was in need of another car. This time was very different. She wanted to do everything on her own. She purchased a 2008 Jetta. The car has had problems from the moment she drove off the lot. I wish google allowed you to post videos. If I showed the video of how the car sounds when you start it up (it turns heads) there would be no reason to read any further. We have reached out to them several times and they have asked us to bring the car back and we did (3 times) and they continue to say nothing is wrong with the car. They have had the car in the shop for a total of 3 weeks. When we got the car we asked for paperwork of what was done and we were told "the car is good" We have contacted the State Attorney General's office and the Better Business Bureau and are in the middle of taking them to court. Buyer beware of the company.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My daughter purchased her second car from this place. For...

My daughter purchased her second car from this place. For the first car, I did all the negotiations for her. The car had a couple of issues (what used car doesn't) they took a couple of days to fix it but it was fixed to our satisfaction. After her car was totaled while parked on the street she was in need of another car. This time was very different. She wanted to do everything on her own. She purchased a 2008 Jetta. The car has had problems from the moment she drove off the lot. I wish google allowed you to post videos. If I showed the video of how the car sounds when you start it up (it turns heads) there would be no reason to read any further. We have reached out to them several times and they have asked us to bring the car back and we did (3 times) and they continue to say nothing is wrong with the car. They have had the car in the shop for a total of 3 weeks. When we got the car we asked for paperwork of what was done and we were told "the car is good" We have contacted the State Attorney General's office and the Better Business Bureau and are in the middle of taking them to court. Buyer beware of the company.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Best experience!

This was the best experience we've had buying a car. They were very professional, courteous and attentive. They had knowledge on the car we wanted and made it work for our budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Perfect experience

Perfect experience, couldn't ask for a better car shopping and buying experience than what I got at this dealership. The staff were super knowledgeable, easy-going, friendly, and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing dealership!

I didn't spend hours upon hours waiting for "the deal" to go through, or have to negotiate on price of the car as it was priced way below what it's worth. I'm blown away with the quality of vehicles they have on the lot, not sure how they find them? But they do, and they deliver exceptional value to us, the consumer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Recommend this dealership!!!

We just purchased a 2013 Audi Q5 for my daughter and had an awesome buying experience. The 2 Salesmen Sergi and Eugene were very helpful, accommodating and great pleasure to work with. The finance manager was very professional and courteous and made the whole buying experience very smooth. We are very happy with our purchase and would recommend this dealership!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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