Reviews
Service
The only reason for less that 5 overall was due to the last year?s replacement transmission taking forever to arrive. This week?s service was on time. Wrangler was in perfect condition, and the new waiting area is beautiful!
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by. Drive safe!
Bad Service
I purchased a 2015 Dodge Journey on January 1st, 2020, today is February 19th, 2020 and have had so many issues with the car. 1st off I had to get an alignment the 1st week I had the car and get a head rest replaced after I contacted Supervisor Paul because the salesman Adrian would not try and fix the issues I was having with the car. He has a bad attitude only cares about his commission not the customer. This passed weekend as we drove the car it started to shake like it was going to shut down, when you turn the AC the car shakes and I have the Tire Pressure System needs service light on. Air has been put in tires and will not reset or turn off. I emailed Paul the supervisor 4 days ago and still have not received a response.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Maria, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our General Manager would like to help turn your experience around. If you're willing, please contact our General Manager at (661)877-6276 to discuss what we can do to help.
Auto Nation Dodge Valencia
Great service, friendly attitude was very pleased how it went.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ronnie, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Car update
the Service was was excellent very professional the car runs beautifully
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lisa, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Manager
Great service! Fast and friendly! Quoted me for concerns
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Marianna, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2014 Ram
They don?t fix anything. They supposedly fix a vehicle but no repairs are done correctly
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Miguel, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (877) 883-0878 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Great Experience!
Such a friendly and inviting atmosphere. I didn't feel pressured at all. By far, the best car buying experience I've had. They eared a life long customer. Tim helped us find the perfect Jeep.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brandy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Valencia Dodge
Stephanie Jimenez took great care of me and my concerns while my Challenger was in for repairs. She was responsive and informative.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brian, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Oil Change and Auto Start Function Appointment
An oil change with checking the auto start function turned into a 10 day process. I didn't mind it taking the 10 days; however the lack of communication from Dodge and the poor customer service when I did call to get an update is what was the problem. Unfortunately, I am not surprised by this because customer service has always been an issue with this dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Erin, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our General Manager at (661)877-6276 to discuss what we can do to help.
Friendly and prompt service.
The service rep was very friendly and helpful. I was in and out in a very reasonable amount of time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Ryan! If you ever need help, just give us a call. Happy motoring!