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Crown Buick GMC

(3,350 reviews)
Visit Crown Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 10 awards
2024 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (504) 708-4748 (504) 708-4748
Used (504) 383-9876 (504) 383-9876
Service (504) 569-5937 (504) 569-5937

Reviews

(3,350 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Buick GMC from DealerRater.

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Tried to upsell on multiple items that had no issues,

Tried to upsell on multiple items that had no issues, brake job and tire sensor that did not need replacements (replaced already within last 6 months). Quoted next day turnaround and took another day to repair, and poor communications on the matter (bad at returned calls). At the end charged an additional fee of 50$ and wouldn’t remove as service agent was “out at lunch and not one that could do it”

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent communication.

Excellent communication. Fast service. Would recommend to friends and family to have their GM serviced at this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Nice friendly no hassle to force you to get anything and

Nice friendly no hassle to force you to get anything and very accommodating and respectful of time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service labor & parts are exorbitant.

The service labor & parts are exorbitant. I understand that labor is a lot,but the costs for parts is just ridiculously high.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

First class service from Danette!

First class service from Danette! She is very knowledgeable and professional when it comes to service!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The transaction was fast and seamless.

The transaction was fast and seamless. One of my first times I enjoyed buying a vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

very thorough and showed concern for my vehicle.

very thorough and showed concern for my vehicle. Everyone was prompt and valued my time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I think I am still in shock over how effortless the

I think I am still in shock over how effortless the process was. Everyone was so kind and knowledgeable! My sales consultant, Toby Bourg, was patient and answered every question promptly. I never felt pressured, but always felt supported in my shopping experience. Aside from my actual purchase experience, what was outstanding was watching everyone interact with one another while I waited for my vehicle to be delivered. You can tell there is a cohesive and professional team, at Crown Buick; and, how they treat one another is a testament to how they will treat their customers. Even though it was an over 2 hour drive for me, to the dealership, it was worth the trip and they have gain a brand loyal customer! We love Toby and Crown Buick!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

this is a great dealership to deal with.

this is a great dealership to deal with. deanette is a great service advisor and i'm lucky to have her as my advisor. the next yukon will be bought there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Kalob was awesome!

Kalob was awesome! Every experience has been great! I’d recommend him and GMC every time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.