Reviews
Tried to upsell on multiple items that had no issues,
Tried to upsell on multiple items that had no issues, brake job and tire sensor that did not need replacements (replaced already within last 6 months). Quoted next day turnaround and took another day to repair, and poor communications on the matter (bad at returned calls). At the end charged an additional fee of 50$ and wouldn’t remove as service agent was “out at lunch and not one that could do it”
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Excellent communication.
Excellent communication. Fast service. Would recommend to friends and family to have their GM serviced at this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nice friendly no hassle to force you to get anything and
Nice friendly no hassle to force you to get anything and very accommodating and respectful of time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service labor & parts are exorbitant.
The service labor & parts are exorbitant. I understand that labor is a lot,but the costs for parts is just ridiculously high.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
First class service from Danette!
First class service from Danette! She is very knowledgeable and professional when it comes to service!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The transaction was fast and seamless.
The transaction was fast and seamless. One of my first times I enjoyed buying a vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
very thorough and showed concern for my vehicle.
very thorough and showed concern for my vehicle. Everyone was prompt and valued my time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I think I am still in shock over how effortless the
I think I am still in shock over how effortless the process was. Everyone was so kind and knowledgeable! My sales consultant, Toby Bourg, was patient and answered every question promptly. I never felt pressured, but always felt supported in my shopping experience. Aside from my actual purchase experience, what was outstanding was watching everyone interact with one another while I waited for my vehicle to be delivered. You can tell there is a cohesive and professional team, at Crown Buick; and, how they treat one another is a testament to how they will treat their customers. Even though it was an over 2 hour drive for me, to the dealership, it was worth the trip and they have gain a brand loyal customer! We love Toby and Crown Buick!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
this is a great dealership to deal with.
this is a great dealership to deal with. deanette is a great service advisor and i'm lucky to have her as my advisor. the next yukon will be bought there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kalob was awesome!
Kalob was awesome! Every experience has been great! I’d recommend him and GMC every time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car