Crown Buick GMC

Since getting my new 2015 Yukon at Crown exactly one year ago, my experience from sales,service and parts has been nothing short of top notch. I have no complaints only praise for the entire team at Crown GMC. Mike Grace

I own a 2010 Buick Enclave. It has less than 38000 miles on it. I absolutely love my car but it has had many repair issues and the service that I.receive at Crown Buick is way less than stellar. Most recently I brought it in to have my AC repaired and to have a piece of my car (a panel) that fell off while I was driving on the I-10 replaced. They could not take it right away and I was told to make an appointment and that the part fell off due to faulty glue! Labor to glue or double stick tape the part on would be somewhere in the $300 range. So, I made an appointment. It was for a week later and no loaner available. No AC and 3 kids to drive around in August for a week!Turns out my 5 year old just out of warranty car had cracked air coils which requires removing the dash. Big $$. 4 days after my appointment my car was ready! Ahhh .. Back to normal. Now I could enjoy the holiday weekend. We drove to the north shore and realized my AC was still not working. I called but it was labor day weekend, so I was not able to speak with anyone. I called on Friday, Saturday, Sunday, Monday, and finally left a voicemail on Tuesday. I received a call on Wednesday evening from Mike. He said he was trying to locate a loaner car for me and would call me back. Today is Monday, Sept. 12th and I have left yet another message. I'm still waiting and I still have no AC in my car.

I recently purchased a 2017 Buick Enclave and I love it!! Not only is it a beautiful car but it was exactly what I needed. It is very roomy as it has three rows of seating. It is fully loaded and the over all design inside and outside are just gorgeous. It drives so smooth and the cab is super quite. I highly recommend this car as well as the dealership. Crown Buick in Metairie always takes good care of their customers. Duck was our salesman as always because he goes above and beyond to get us in the vehicle we need and at a good price too. Great salesman, I highly recommend!