Packey Webb Ford

Hi Andy, thank you for your kind words and congratulations on your new vehicle! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Hi John, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

We’re sorry to hear you were dissatisfied with your experience, and we would like to take a moment to clarify the facts regarding this transaction. You purchased the vehicle—a 2015 Audi—as a used vehicle with no warranty, opted out of optional service contracts and the sale was completed as a cash transaction with tax collection. The purchase was made sight unseen from Massachusetts, and the deal had been fully finalized for several days prior to any issues being reported. All documentation was completed and payment received in full before the vehicle left our possession. We arranged to deliver the vehicle to your son in Indiana. The vehicle was driven a significant distance, almost 3 hours, with no reported issues at the time of delivery or immediately afterward. Several days later, you reached out regarding a misfiring concern. While the vehicle was sold as-is, we nonetheless agreed to assist with repair costs. We issued a check for $802.4 as courtesy in good faith, which was cashed by you on March 31st, to help cover those repairs. As discussed in previous correspondence and agreement by your party. We are committed to providing honest and transparent service, and we believe this transaction was handled both fairly and professionally. We appreciate the opportunity to clarify the situation. That said, we do not accept returns on used vehicles once a sale has been finalized, especially after the vehicle has been driven extensively and transported out of state.

Thank you for sharing your feedback. We sincerely apologize that your recent experience did not meet the high standards of service we strive for at Packey Webb Ford. We understand how frustrating it can be when things don’t go as expected, and we’re truly sorry for the communication inconsistencies and the experience you had when trying to resolve your concerns. We want to clarify that sometimes the trade-in value of a vehicle may not align with the remaining balance on the loan, which can sometimes create frustration. We apologize if this caused any inconvenience during your experience. We take your feedback seriously and will work to improve our processes to ensure better communication and support for all of our customers. Thank you again for bringing to our attention.