Reviews
Write a reviewWe were honestly dealt with
We were and have been very happy w/ our Yukon we bought. There was a small reflector missing from a door. Our salesman assured us when we came back to pick up the car that it would be replaced. When we came to pick up the car it had not been replaced. I asked about it & our salesman promised to send it right away in the mail. We did eventually receive it & our license plates but it took a bit of nagging. But overall I would say it was a good experience & felt honestly dealt with.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ability to listen to customer's needs
After searching through options of vehicles, we finally decided on the exact car we wanted for our family. Kellen and the Shamrock Group was really the only dealer out of literally dozens we worked with in both Utah and Idaho who heard us and went to work finding the exact vehicle. His communication and follow-up was exceptional and he did everything he could to make the buying process east and actually pleasant. He even drove our new vehicle to the Salt Lake airport to deliver it to me as I flew into town. We struck gold w/ Shamrock!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We had a wonderful experience
The car we got was the best priced that we found. We even had another dealership tell us to go to Shamrock if that was the price we could get from them. Our salesperson, Kellen, was wonderful. He could go to wits with my 13 year-old son and made us feel comfortable. This was by far the fastest process that I have ever been through in buying a car. I would definitely recommend them to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A Pleasure
Kellen was very nice and a pleasure to work with. We really appreciated his honestly and straight-forwardness with us. We also appreciated the kid friendly environment in the office.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Quick and Responsive!
Kellen was quick, responsive, and personable. He tried to get us in and out quickly. He was very nice and met us in Salt Lake so we could test drive the vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
So Easy!
These guys are great! They had such a big selection on the car we wanted. It was such a painless-easy process to buy our new car. I would recommend them to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No Pressure
I had no pressure in purchasing a vehicle. It was very laid back. They also had things for entertaining my children.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Highly Recommended
We were so impressed with this buying experience from start to finish. Shamrock came highly recommended from a trusted friend and we were NOT disappointed. We will definitely buy from them again and will refer friends and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience!
They were able to handle most of it over the phone. Kellen was honest with the pluses & minuses of each car. He was also upfront about all costs. He helped and coordinated all of the financing. It was a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best place I have ever bought a car!
First of all, Kellen was just awesome. I had such a different situation with my current vehicle and he told me exactly what to do to make it happen. He was patient, understanding, professional, & HONEST! Which is very refreshing, considering I was burned with my past 2 vehicles. I seriously will buy every vehicle I ever get through them. It's nice to find a company you can trust. Shamrock you rock! I definitely found Good Luck with you all. I know, cheesy, but TRUE!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase