Reviews
Excellent experience, best price, terrific staff
We had a wonderful experience buying at Coastal VW. We went in on a snowy Presidents day, discussed a deal, then left to think about it. A little research showed Coastal had the best price, and we went back to buy that night. Matt Carle, Sean and Eddie were very helpful and accommodating. Now we are enjoying our new Golf! 100 percent recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent, friendly, stress-free service!
These guys did a wonderful job. I spent a lot of money but working with Steve and Matt, I felt like I didn't spend a dime. At the end of the day, I walked out with a great deal and a big smile on my face.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Exceptional Sales Service
Coastal Volkswagen lives up to their reputable name. Thanks to the dedication of Sales Manager, Terrence Sterbenz, I successfully purchased my new 2012 Passat yesterday and drove away with 100% satisfaction. Terrence spent many hours educating and assisting me as I worked through the process of trading in my Toyota. His professionalism and patience never wavered during my time spent at Coastal VW and I now own the vehicle that has everything I desired. Rest assured, you will be in good hands at Coastal Volkswagen in Hanover, MA. Sincerely, Kim Simonsen Elementary Teacher Plymouth, MA
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience buying a new car
I hate buying cars, but my experience at Coastal VW was just easy and stress free. Never felt like it was a game or that I was under any pressure. Finance process was the same. Both Ben and Eddie were just great and everything just felt straightforward and simple. Would definitely go back and would recommend to friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
I was referred to Coastal VW by a neighbor. It was my first time leasing a new car and I was very surprised by how easy it all was. I will definitely be sticking with them once the lease is up and will be recommending them to any friends who are in the market for a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
BEST car buying experience
BEST car buying expereince I have ever had. No pressure, everyone was incredibly friendly and helpful. Matt, Sean and Eddie are all top notch at their jobs. I got en email quote for a car that was incredible and then when I go there to test drive, they gave me an even BETTER price! I will recccommend them to everyone and I will be back for my next vehicle purchase
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You'll be treated with fairness
I dreaded the thought of buying a new car. The idea of walking into a room full of salesmen and "playing hardball" was one of the last things I wanted to do. But I did my research, grabbed my bf for moral support, and headed to Coastal VW. I can't stress enough how unexpectedly pleasant the whole experience was. Matt was friendly, genuinely interested in what I would be using the car for, and had Jeopardy-like knowledge about every VW model. When I test drove the car that I subsequently purchased, I noticed a minor shimmy, which concerned me tremendously. Matt assured me that if that was the car I wanted, the shimmy would get taken care of, no question. I test drove the same vehicle in a different color to make sure that the shimmy wasn't just "how the car drove," Matt in tow the whole time. When it came time to negotiate, there was no stress. I knew what a fair price for my trade-in was and I knew what a fair price for the car I was buying was. There was no haggling, just a fair counter offer. I accepted, signed the paperwork, and picked up my car the next day after the shimmy was fixed. I highly recommend Coastal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Why would you go anywhere else!
I absolutely loved the customer care I received and hope everyone decides to buy their vehicles from Coastal!!! Everyone was super friendly and quick to help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Love our new Passat
We worked with Terrence and John both gentlemen were very helpful and we got a great deal on our new Passat. The process was quick and easy the car was delivered quickly - we will be back for our next VW some day - thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easiest Car Buying Experience Yet
I don't enjoy the traditional haggling back-and-forth car buying song and dance. Terrence and Sean gave me a great price for both the new car and my trade quite early on in the purchase cycle, so I didn't have to go through the dreaded back-and-forth process. Basically it was all quite quick and painless. Would definitely do it again. :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car