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Coastal Volkswagen

(1,653 reviews)
Visit Coastal Volkswagen
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (781) 423-1054 (781) 423-1054
Used (781) 423-1051 (781) 423-1051
Service (781) 618-3217 (781) 618-3217

Reviews

(1,653 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coastal Volkswagen from DealerRater.

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Love this place!!

Always Great service! Honest people who are always looking out for the customer. I would recommend them to anyone. Keep up the good work Coastal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Five Star Service

After a rather painful process of looking for a replacement ride, I bluntly walked into COASTAL VW. To begin with the customer service was exceedingly great. I was lntroduced to Terence who was with me the entry re time to the point of purchase. The purchase through driving out with ma new record de was flawless and on time. This is a wonderful way to buy and a great place to buy from wonderful people to meet le alone do business with. I now enjoy my new VW EOS. And must say you are not only highly recommended but will be for long remembered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Andrew - Thanks for the thorough and enthusiastic review - we appreciate it! Thanks for doing business with us and we look forward to seeing you again soon.

Just disappointing

Drove an hour and a half to check out a car that had been listed with features that clearly weren't on the car when we got there. Had emailed ahead and had the stock verified and everything. For the next 30 minutes I listened to the salesman talk around the fact they had misled me and make excuses about their verification process while trying to convince me to buy the car anyway. No real effort was made to make up for their error and I ended up with a completely wasted afternoon. Had high hopes going down there, but clearly they don't take much pride in their service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Terence Broderick: A Perfect Experience

It was refreshing to come back home to the Boston area after being away for 35 years. We had nothing less then a perfect experience. Our salesman, Terence Broderick was professional and made our purchase a pleasure. The finance manager Ron was more than helpful. For quality service and a great automobiles selection and purchase, I would recommend Coastal Volkswagon any time. George and Sharon Mather

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review. Welcome home! We look forward to seeing you again at Coastal soon.

Excellent service, Great prices, Clean atmosphere

I bought a car the other day at Coastal VW. I was in desperate need of another car but financially wasn't sure if I could pull it off. I worked with Anthony, who I highly recommend seeing if anyone is interested in buying a car at Coastal. He showed me all my options and made the buying process very easy. I have been to many dealerships and worked with many people to buy my cars over the years. Anthony made my experience, by far, the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your business - Hope to see you again soon at Coastal!

Excellent service

Terrence in sales and John in financing were so helpful, knowledgeable and courteous. Terence found the exact car I wanted, and made the buying process as easy as possible. I cannot speak highly enough about his enthusiasm and expertise! Additionally, John was very clear and prepared throughout the financing process. He answered all of my questions and never made me feel rushed or pressured. I highly recommend shopping here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Aggressive and arrogant sales person.

I would never recommend Terrance as a sales person. He was arrogant, aggressive and disrespectful. I almost walked away from the deal but when I finally got the price I wanted I agreed to buy. My husband and I both agreed we would never come back to coastal again and instead of being happy to buy a car we felt beat up.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Elizabeth - We are disappointed to hear about your experience. As a business that strives to provide the most competitive pricing possible upfront, it is difficult for us to further discount product prices. We regret that your expectations were not met.

Competitive price, great product knowledge, prompt

I just purchased a 2015 VW Golf GTI, which was the Motor Trend Car of the year. Dealing with Coastal VW was a good & efficient experiince. The car brings with it an amazing amount of standard features for a car at this price level. I had a GTI years ago which was great, this one is many years more refined. Highly recommended dealer and VW model.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Steve - Thanks so much for taking the time to write a review. We appreciate your business and look forward to providing you and your GTI with great service for years to come!

Terrible buying experience

Went to buy a car at Coastal VW. Sales manager never got out of his chair or even introduced himself. After he berated me some, he asked if I had ever bought a car before. (I have only bought 30 cars or so). Then he began barking prices at me as I was leaving. Just classless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick and easy

Terrence S made the process easy. He was very enthusiastic and knowledgeable. He did not desert us once the papers were signed. We were happy to drive home car same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.