Reviews
Write a reviewwill not go back to them
I had two experiences with this dealership. I took my car to them for maintenance work and they finished three days later than promised. I also went there with my girlfriend so that she could look at their cars for purchase. They wasted so much of our time and made an offer on her trade-in. She called them back the next day to confirm the deal, and they went back on their offer and told her they would give her $2500 less for her trade in. Needless to say she refused and didn't go back to them. Neither one of us are going to go to Feldman Hyundai ever again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am sorry to hear that there were issues with your trade value, sometimes a "ball-park" figure on a vehicle is given until the vehicle history report comes back or vehicle inspection is completed. Sometimes there are things that are found on those two that will significantly reduce the value of a trade vehicle. I am sorry if our team did not do a good job of explaining the valuation process we make it a practice of being trasnparent with the customers when it comes to issues like this. After all it is you the customer who drives the transaction. We appreciate your feedback, this will help us to improve our process.
BEST dealer I ever worked with!
From start to finish, they gave me the "royal" treatment. The whole team take your needs seriously & handle the experience very professionally. Be sure to visit Feldman Hyundai for all of your automotive needs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David we are so glad to hear you had a great experience, we pride ourselves in making the process as smooth as possible. Thank you for your business we look forward to working with you in the future!
High pressure! No prices without a credit app!
Went to look at Hyundai vehicles, Terri our sales lady was extremely high pressure. She started off nice, but then kept badgering us to fill out a credit app before we were ready to purchase. The facility is small, so you can't just look at the cars in the lot, instead they go to the back of the lot and drive a car you want to look at to your location in the front of the building. It takes about ten minutes to bring a car around, a huge waste of time that I am sure adds a lot of psychological pressure to buy the vehicle. We just wanted to look at a few cars before making a decision, not spend two hours waiting to look at them and then explaining to her over and over that I don't want to buy the first car she shows us, and I don't want to fill out a credit app to get the price.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ken, I'm very sorry that you had a negative experience! As you can see from our other reviews we pride ourselves in customer service. We appreciate ALL comments; good and bad, and we would like to make this an opportunity to improve our processes. If you would be so kind, please email me directly at spierce@feldmanautomotive.com. I would very much like the opportunity to earn your business again sometime, or at the very least learn from your experience! Sincerely, Steve Pierce, Sales Manager
Best " Dealer Experience " in 40 YEARS !
I retired as President of "Consumers Homeowners Association " . Our members have bought hundreds of cars over the last 40 years and I have bought more than 20 for myself and our staff. Without a doubt ...we have never had better treatment than we experienced at Feldman Hyundai ! We would " expect " good treatment from the sales manager ...that's his job . I'm speaking of the fellas in the shop...the porter ...the service manager...the young man that helped us understand the space age radio and "Blue-Tooth " phone system ... the gals that answer the phone with a smile in their voice ! I teach " Marketing and consumers relations " . I couldn't teach these people A THING ! Oh yes ! We did purchase a car from Feldman ....and what a car ! The Veloster is proving to be PERFECT ! Not just " fun " to drive ...it was delivered without a flaw ( and I can be very " picky " ) My neabour and friend was the V.P. for U.S. Engineering and what a job Hyundai did on the Veloster ! From the 3 doors to the fabulous transmission .I like the " paddle shifters " and my wife likes " Automatic " . We are getting 35M.P.G. ( combined city / freeway ) and the car is a joy to drive ! Thank You Hyundai...Thanks to the team at Feldman , Jerry Amster ( HA ! You can "Google " me . I am NOT the drug smuggler. I'm the other Jerry A.! )
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much, Jerry! It sounds like we would get an A+ in your Marketing And Consumers Relations class! Thank you for continued patronage, we look forward to seeing you again soon!!!
Hyundai Entourage Service
I have been servicing my 2007 Entourage at Feldman since they opened. The service is excellent. The technicians diagnosed and fixed several "unordinary" electronic problems that my formed dealership "missed" or did not repair correctly. Feldman's service, personnel, facility and prices are great. Feldman Hyundai IS and will remain my preferred dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Entourage driver, THANK YOU VERY MUCH!!!! We are glad to have you as a customer and look forward to servicing your automotive needs again in the future.
Great purchase, prompt service +
I reciently purchased 2 2012 Hyundai Elantras for our daughters. The experience was simple and a delight to consumate. One later needed a tire repair which was as simple as show up at Feldman Hyundai and repair. In about an hour I was back on the road. The car was cleaned to boot. The service writer Brandon Langefeld was courtious and complete.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Moma Goose, thank you for the kind words. We are here to assist you with all your automotive needs. Please let Brandon know if you ever need any assistance in Service. On behalf of Hyundai Motor Co. and Feldman Hyundai we THANK YOU!!
Great Service
I recently went with my daughter to have her car serviced at Feldman Hyundai and I was very impressed. The dealership was clean and the repair well priced. I have been considering buying a Hyundai for a while now, and will consider Feldman when I go to buy my next car.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Gerry, THANK YOU for choosing Michigan's newest and most state of the art Hyundai location. We are proud of our beautiful facility and look forward to seeing you again soon. Please let us know if you ever need anything.
Great Job, Feldman
This is the first Hyundaidealership I have been to who gave me great service and a concrete answer to the cause of my vehicle's issues. Very nice facilities, and the staff was helpful and polite. I am also very grateful to the staff at Feldman for seeing me on such short notice. Will definitely be visiting this dealership in the future!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear EKraft, we THANK YOU for the opportunity to assist you with your vehicle. Please let us know if you ever need any help. We are here to build relationships by doing things the right way.
service
service was great highly recommend Brandon in service.My car was finished fast and they even washed it thanks!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reyann, THANK YOU!!! We are glad to help. Everyone who services their vehicle here at Feldman Hyundai gets a complimentary Car Wash!! Let us know if you need anything in the future.
buying
John barrett (salesman) is great. Dealership service and customer skills outstanding. Shawn the new car manager went the extra mile to make our buying experiance awesome.Love our new elantra I have not seen my wife excited about a new car in a long time. Mark in finance wow thank you, thank you, thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ronald, THANK YOU!!!! You rule! We had a blast helping you too!!! We try our hardest to make car buying FUN!! Please let us know if you EVER need ANYTHING. We appreciate the opportunity.