Toyota of Slidell

Although I had a good purchasing experience at Toyota Of Slidell, they have the absolute worst service Department I have ever seen. On my last scheduled service appointment I arrived about an hour early after my appointment in New Orleans did not last as long as anticipated. When I told the service advisor I was going to wait for my 10k oil change/tire rotation, he became agitated and told me I was an hour early and they were already two hours behind and he didn’t know how long it would take. I’m not sure how they could have been two hours behind after only being open that long but I left without receiving service. On June 6, 2025 I scheduled routine 15k service as well as my ac not working properly. I had a couple questions and attempted to speak with Vincent who was assigned service advisor. I called three times during business hours leaving my information with receptionist and Vincent's voicemail. He never bothered to return my calls. I called again on June 7, 2025 and asked to speak with service manager on duty. Again left voicemail with no return call. This is totally unacceptable to treat customers in this disrespectful manner. I purchased a nearly 60k Toyota Tundra in addition to a Toyota Sequoia a few years ago and this is how they treat repeat customers. Needless to say I have purchased my last vehicle from Toyota of Slidell and would highly suggest that anyone considering purchasing a vehicle from this dealership think twice. They may be ok in sales but service after the sale is horrendous!

Brought in my truck today at 20,000 miles to get an oil change only to find out that they changed my oil at 10,000 miles and 15,000 miles told me my two oil changes are up. I was told I had two years or 25,000 miles. I had no idea it was every 10,000 miles but they screwed up. Did it too soon and now I’m out of an oil change so I can’t get my regular scheduled maintenance cause of their fault. First time I brought my tires to get rotated. I know for a fact, they didn’t change them because I marked my tires so ever since then I never got tires rotated from them again Watch it very Shiesty

Above average but not perfect. Sales was great but lots of paperwork issues since sale. No PDI and lousy detail. Average selection at best. Average deal. Sales worked very hard to sell what they had, and very friendly (above average) staff. Also, In their defense, the dealer recently changed hands and is much better than our prior visit so a 4 is appropriate. They also need to explain the vehicle features more thoroughly and introduce Service staff to new vehicle owners. We have years of customer service experience and training...some of these things may not bother others.

Looking for a new truck and a great vehicle at a wonderful dealership and a fantastic salesman, Val.

From start to finish Julie was very very nice she explained to me what my truck needed she kept me updated on my vehicles progress thanks Julie it’s people like to that will make me come back again and again

Scheduled my first oil change with Julie after buying a brand new 2025 Camry. Showed up to be told I wasn’t getting an oil change that I was only getting my tires rotated which would take an hour and 15 min to do even though I had an appt. Julie had an attitude from the time I schedule the appt to the day I came in. She clearly does not like being at work. I could hear her complaining about everything while I was in the lobby waiting for my car. 3 hours later, I came back after I bump into something and a censor came on saying system malfunction to be told they do nothing to fix this and I would have to take it to a body shop to deal with it. Julie’s comment “Well I didn’t back into something you did” I will never return to the service dept because of Julie. Clint however is top tier and I will always refer to him for purchasing a vehicle.

Scheduled my first oil change with Julie after buying a brand new 2025 Camry. Showed up to be told I wasn’t getting an oil change that I was only getting my tires rotated which would take an hour and 15 min to do even though I had an appt. Julie had an attitude from the time I schedule the appt to the day I came in. She clearly does not like being at work. I could hear her complaining about everything while I was in the lobby waiting for my car. 3 hours later, I came back after I bump into something and a censor came on saying system malfunction to be told they do nothing to fix this and I would have to take it to a body shop to deal with it. Julie’s comment “Well I didn’t back into something you did” I will never return to the service dept because of Julie. Clint however is top tier and I will always refer to him for purchasing a vehicle.

Toyota Of Slidell Should Be NO STARS ⭐️ The WORST NIGHTMARE OF MY LIFE! These Criminals Showed Me One 2020 White Toyota Tacoma with 88,000 miles ! Test Drive deceiving! Never Once Was I Shown Any Other Options On A Car Lot With hundreds Of vehicles! If I Ever Get Rid Of This Raggedy Toyota Tacoma I Will NEVER ENTER Another Toyota Dealership! Just A Bunch Of Con Artists! Cons, Cons, Cons! Brett Stewat and Some Man Called Val!

I brought my 2018 Tundra in for an oil change and tire rotation. They charged me for a tire rotation but the rotation never occurred. I know this because I marked the tires. First they insisted they did the rotation. When I showed them the marks on the tire they tried to make excuses. Finally they gave me a credit but still tried to make lame excuses.

Recently, we purchased a beautiful white Tacoma 4x4 with the blackout package from Mark Nette. Mark went above and beyond to make us feel comfortable and get the deal done without much stress. We’ll definitely do business again with Mark and Toyota of Slidell.