Toyota of Slidell

tl;dr I had an extremely negative experience working with sales at Toyota of Slidell. I would not recommend this dealership to anyone due to the lack of transparency and dishonesty throughout the process. Full Story I reached out inquiring about a 2022 Rav-4 Hybrid. I spoke with a salesperson via text, explaining I had a baby at home and could not come in. She said that she could discuss vehicle information and pricing via text. I asked if they had an LE. I was told no, they had two SEs and an XLE that would be available in three weeks. I asked for the final price for the XLE and then the “out the door” price with all taxes and fees included. I was told the fees would total $3,759.15. I countered the "out the door" price with a lower price and was told that my price range would be better suited for an LE. Having originally asked for an LE, I asked if they had one. I was told they could order a blue one that would be ready in 3 weeks (the same timeline for the XLE – yet that was never mentioned to me when I was specifically inquiring about an LE!). This is where I should have walked away, as it was clear here that this dealership was not interested in being transparent. By this time, it was Friday evening and I decided to take a break for a few days. On Monday, I texted back asking for the final price for the LE. First, they told me they did not have one available. I sent them the screenshot saying they could get me one in three weeks from our conversation on Friday and then they told me they did have one available after all, but in white. I did not care at all about color, which I told them several times. I asked the price and “out the door” price for the LE. I was told the taxes and fees would total $3,790. This $30 more than the fees for the XLE. The LE was about $3,000 cheaper and the fees should have been less, not more, as taxes would been less. When I asked why the fees were $30 more, the salesperson vehemently claimed that I was incorrect (I was not – I recalculated many, many times). The manager then started calling my phone and both insisted I needed to come in. Clearly, they did not want to keep putting these things in writing where I could easily double-check their math and keep a record of their own quotes. Eventually, the salesperson told me that this price included “state fees/documentation” that was never mentioned in the “out of door” price for the XLE. I offered to pay for the asking price of the car, the relevant taxes, plus only the fees I was originally told about and was told no. The difference was only $378.25. They stated they could not lower the price because they were unable to “negotiate with the state of Louisiana.” I pointed out that the $425 doc fee was not to the state of Louisiana and they said it was their “notary service changes” and “non-negotiable.” Clearly, they were willing to lose my business rather than admit they had randomly increased the fees when I inquired about the LE. It is really sad to think I would have a car and they would have had a sale if they would have just budged on this $30 in the beginning when I first pointed out the discrepancy in charges. However, by continually doubling down on the discrepancy and pulling out more hidden fees, they lost my business forever. At this point, I was fed up and walked away from the deal. It was never about the price difference; it was about the dishonest business practices that lacked transparency. If they were willing to be so manipulative this early in the process, I had no faith that they would not try to insert more hidden fees as I progressed through the process. I refuse to invest my time and money into a shady business. If you want to work with an honest, upfront dealership, this is NOT the place to go. I would be happy to pay another dealership MORE money for the same car if I was treated with respect and honesty.

tl;dr I had an extremely negative experience working with sales at Toyota of Slidell. I would not recommend this dealership to anyone due to the lack of transparency and dishonesty throughout the process. Full Story I reached out inquiring about a 2022 Rav-4 Hybrid. I spoke with a salesperson via text, explaining I had a baby at home and could not come in. She said that she could discuss vehicle information and pricing via text. I asked if they had an LE. I was told no, they had two SEs and an XLE that would be available in three weeks. I asked for the final price for the XLE and then the “out the door” price with all taxes and fees included. I was told the fees would total $3,759.15. I countered the "out the door" price with a lower price and was told that my price range would be better suited for an LE. Having originally asked for an LE, I asked if they had one. I was told they could order a blue one that would be ready in 3 weeks (the same timeline for the XLE – yet that was never mentioned to me when I was specifically inquiring about an LE!). This is where I should have walked away, as it was clear here that this dealership was not interested in being transparent. By this time, it was Friday evening and I decided to take a break for a few days. On Monday, I texted back asking for the final price for the LE. First, they told me they did not have one available. I sent them the screenshot saying they could get me one in three weeks from our conversation on Friday and then they told me they did have one available after all, but in white. I did not care at all about color, which I told them several times. I asked the price and “out the door” price for the LE. I was told the taxes and fees would total $3,790. This $30 more than the fees for the XLE. The LE was about $3,000 cheaper and the fees should have been less, not more, as taxes would been less. When I asked why the fees were $30 more, the salesperson vehemently claimed that I was incorrect (I was not – I recalculated many, many times). The manager then started calling my phone and both insisted I needed to come in. Clearly, they did not want to keep putting these things in writing where I could easily double-check their math and keep a record of their own quotes. Eventually, the salesperson told me that this price included “state fees/documentation” that was never mentioned in the “out of door” price for the XLE. I offered to pay for the asking price of the car, the relevant taxes, plus only the fees I was originally told about and was told no. The difference was only $378.25. They stated they could not lower the price because they were unable to “negotiate with the state of Louisiana.” I pointed out that the $425 doc fee was not to the state of Louisiana and they said it was their “notary service changes” and “non-negotiable.” Clearly, they were willing to lose my business rather than admit they had randomly increased the fees when I inquired about the LE. It is really sad to think I would have a car and they would have had a sale if they would have just budged on this $30 in the beginning when I first pointed out the discrepancy in charges. However, by continually doubling down on the discrepancy and pulling out more hidden fees, they lost my business forever. At this point, I was fed up and walked away from the deal. It was never about the price difference; it was about the dishonest business practices that lacked transparency. If they were willing to be so manipulative this early in the process, I had no faith that they would not try to insert more hidden fees as I progressed through the process. I refuse to invest my time and money into a shady business. If you want to work with an honest, upfront dealership, this is NOT the place to go. I would be happy to pay another dealership MORE money for the same car if I was treated with respect and honesty.

I do not recommend this location at all. Customers aren’t treated equally. A Caucasian woman was treated very nicely, she received all of her recommendations and was given the opportunity to decide if she wanted to proceed with service. Also, she was given several options with replacing her tires. However, my vehicle was already parked outside of the work area before I was even given my recommendations. When given a quote for tires, I only was given one expensive option. I was really upset by this because I was actually going to let them complete the recommendations. I also asked for a copy of the recommendations to get my car serviced by someone else and I was told it would be emailed to me. At this point, I shutdown and didn’t want to spend a penny more here. It’s really sad that it’s 2022 and this is still going on. Also, it has been an hour and I still don’t have any recommendations in my email. I refuse to spend my money here.

Took my truck in for the 5000 mile Service to get ties rotated. They scratched my rims up! Have some pride in your work when working on people's trucks.

I purchased a 2021 Rave 4 love it but I needed help with to operate the fun stuff like like all the buttons on the steering wheel.how to use the cameras..Brett Stewart was and is a life saver..!When I have a question he is ready to show me what to do and he always shows me new things about my car .. when I need help he is ready and willing to help...He is soooo knowledgeable about the Toyota..

Drove truck less than 1000 miles and transmission went out Long story short,3200 to repair Coincidence or was it doctored up by previous owner to dump it?Who knows Called sales person to let him know Answer was “I’ll pass the info on” Gee thanks Buyer Beware

Just purchased my second vehicle from this dealership with the help of Adam in sales. He is always helpful and seems to find what I’m looking for at a fair price, salesman who go out of there way to help will keep me returning again. Everything always goes smooth with every purchase.

I recently purchased a new Toyota 4-Runner. My salesperson was Lisa Ancar and she was wonderful. Very helpful but not pushy, which is one of the reasons I purchased from this dealership. All of the staff was great, including the financing dept. I would recommend this dealership to anyone!

I just got my 4runner from Toyota of Slidell. Joey was very helpful! He went the extra mile with explaining things to me. He was being pulled in several directions and still didn't miss anything when it came to the deal. Extremely satisfied in my choice of where I decided to purchase my vehicle.

11-27-2019 I think the people there are very professional and experienced and I especially like Adam Meyer, our Sales person! Adam went above and beyond to find the exact RAV4 we wanted! He was patient, professional, knowledgeable, witty, and a determined young man to accommodate us! He followed up with us every step of the way, as he came through with our beautiful new 2020 RAV4!!! I cannot remember every ones name who helped in the search, but I truly appreciate your team work!!! I will be back many times, as Toyota of Slidell offers free car washes for life of your purchased vehicle! All in all, a great experience and we will be back! I highly recommend Adam Meyer! Toyota of Slidell offers stellar customer service. I was completely blown away with their customer care policy. Every one is genuinely nice, courteous,...