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Back Roads Automotive

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (753 reviews)
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2022 consumer dealer award
View 6 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
(757) 704-5904 (757) 704-5904

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (753 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Back Roads Automotive from DealerRater.

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Amazing customer service!! They have a beautiful...

Amazing customer service!! They have a beautiful selection of cars to choose from. Highly recommend wine automotive if your looking for a great deal with great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Amber was great! Very helpful and informative! Took...

Amber was great! Very helpful and informative! Took time to clean the car for us on a Saturday! The whole staff was very friendly and nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We went in looking for a reliable commuter car and came...

We went in looking for a reliable commuter car and came out with a much nicer one! Thank you Amber for such professionalism! You made our experience smooth. You are appreciated!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

I found the exact car I wanted but I live in NC. Andrew...

I found the exact car I wanted but I live in NC. Andrew got me all the pictures I needed along with answering all questions. Car was exactly as described so I drove 3 hours to pick it up. Easy financing with Brian and car has been top notch. I would not hesitate to do business with Wine Automotive again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I haven’t made a purchase here yet, just browsed around...

I haven’t made a purchase here yet, just browsed around getting a idea of what I’d like and when I tell you their new sales rep Amber was amazing! She was very informative and not pushy what so ever. We’re expecting our first little one this November and once she’s here we will definitely be going to see Amber!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Amber, Brian, and Jay along with several others at Wine...

Amber, Brian, and Jay along with several others at Wine Automotive made our buying experience pleasurable. They were patient, flexible, and demonstrated integrity that was refreshing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very friendly service, Not pushy at all, had a great deal...

Very friendly service, Not pushy at all, had a great deal of information on the vehicle. Definitely would return to this dealership in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Do NOT buy the 2015 Toyota Corolla LE Sedan with the VIN...

Do NOT buy the 2015 Toyota Corolla LE Sedan with the VIN number: 2T1BURHE8FC367227. I took it for a test drive and noticed that the AC wasn't working. After I drove for a little, I pulled over to inspect the car's interior and exterior. After about 5-10 minutes I noticed a reddish brown liquid coming out from beneath the engine. It steadily grew worse until the water pressure coming out was about as strong as a shower head. The engine then started smoking. I had to call the dealership to pick me up because I was not driving that thing anywhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

What we ended up finding on this vehicle was that the electric fan was not turning on when it was supposed to. After several times trying to find the issue it as hard to pin-point because the vehicle will only overheat if the vehicle was sitting still for a long period of time (not being driven or moving) then the electric fan is supposed to turn on since there is no wind going through the radiator. It was a simple fix once the issue was found. It wasn't something we ignored or left on purpose. Again I apologize.

Wow.... how pleased could you be with a dealership like...

Wow.... how pleased could you be with a dealership like Wine....Thanks for all your work on my truck....well done Jim and all involved

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Would definitely come again and will reference for...

Would definitely come again and will reference for further buys and friends! He was very warm and friendly and helped me walked out with a car I really wanted!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.