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Paul Miller Subaru

(1,210 reviews)
Visit Paul Miller Subaru
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award

Reviews

(1,210 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Subaru from DealerRater.

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Best NJ Internet Sales

After deciding upon the exact model and accessories we wanted in a 2015 Forester, I contacted more than half a dozen dealerships simply to get their best competitive price quote. Sharon Coppola, Paul Miller's internet sales manager, was by far the best. She worked late nights to provide a fast turn around on the quote, provided the full list of additional fees necessary to determine the 'out the door' price, and never played any old fashioned salesperson games. Straight up and honest in all of our dealings. The Paul Miller price quote was the least expensive of any NJ dealership, beating some by almost $1500!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Subaru Forester Purchase

This is the 2nd car purchased from this dealer and sales rep within one year. Purchase, including trade-in, was made easy by Nelson and Ron. Everything was done in one day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Top notch dealership

After a horrible experience at Morristown Subaru, I went to Paul Miller and had the opposite experience. I got an excellent deal without any games and the salesman, Nelson, was a pleasure to deal with. I highly recommend this dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

review

this is my second purchase from this dealer. both times Ryan Murphy helped and i was completely satisfied with how quickly he processed everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Not Knowledgable about Extended Warrenty

I went in for an oil change .this guy Wayne says "ok We'll start with That" I could tell from his tone that I was in for a problem...Ten minutes in ,he comes out with a laundry list of things I need..Brakes,Air Filter,Cabin Filter,Belts and and the the Topper--a Broken Strut..I say "wow,is anything on this 1700+ bill covered by my extended warrenty . He says no,so not having that cash on hand I opt for just the oil change. I go home and cancel my trip to Massachussetts cause I didnt feel safe taking my grandkids in my car. I research and find out that in fact the struts are covered. So I make an appointmeny For Friday,I get a loaner expecting the car to be ready ,NOT , Wasnt done till the following Tuesday. I go get my car Wayne says how was your trip....I say I didnt go because I couldnt afford to get my strut fixed Because "someone" told me it wasnt covered, No apology or anything, so i say to him,"when I screw up I apologize", so he begrudgingly apologizes....I would think that people who work for you would know what is covered and what is not..... I am done with Paul Miller Subaru and probably all Subaru Products.I am not happy,you guys are just like every other dealership,your job is to separate me from my money

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Impreza purchase

Nothing but positive to say about the dealership and our salesperson, Ryan Murphy. After a disappointing experience at a Suburu dealership much closer to home, we visited Paul Miller. Ryan took us through the purchase of a new Impreza smoothly and pleasantly. He was informative, relaxed, professional and patient as we made several trips to the dealership and took many test rides of the Impreza and a CrossTrek before deciding on the Impreza. Highly recommend Paul Miller Suburu and Ryan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Review

Very satisfied This is an simple questionaire. I tried my best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Car buyer

Great experience overall. The salesman (Nelson Fonticoba) was very professional and he went out of his way to help my son with the car. He ensured a smooth transition to stick shift with several lessons. This guy is golden!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I should have gone here first

Shopping for my first used car was an ordeal until I found Paul Miller. I would recommend their Subaru dealership to anyone. I couldn't have asked for better attention.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buyer

Sharon was great to work with. She was honest and straightforward. Rick was also helpful and polite. This was the best car buying experience I have ever had. I have already recommended Sharon and the dealership to my friends looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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