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Paul Miller Subaru

(1,208 reviews)
Visit Paul Miller Subaru
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award

Reviews

(1,208 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Subaru from DealerRater.

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Green Crosstrek Hybrid

This is my 3rd Subaru, 2 bought from the former owner of the dealership. Paul Miller is very nice to work with and I highly recommend them. I did shop other dealers too but there was no comparison. They had to bring in the color I wanted, but did so. The Sales Manager is very special. I have always serviced my cars there and have been very pleased. Friends tell me it cost more to service cars at a dealership, which may well be true, but I feel they know my car best. I needed to use their free loaner service twice which is actually what sold me on the Crosstrek!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5th Subaru since 1986 - The best

Purchased my 5th Subaru since 1986 from 3 different dealers and I have to say that when I purchased my 2015 Forester from Paul Miller Subaru in Parsippany it was the best experience of all of them. Good inventory, no pressure, respects you as customer and an outstanding deal! They are truly professional would recommend to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oil change - scratch on my new Subaru

I came in for an oil change for new Subaru Outback but I had a scratch on new Subaru. Wayne took a look at the damage explain what I could do to fix it and then set me up appointment for the following week to have the work done. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Purchased a new Forester

I have always gone to dealers in person to purchase a car. After comparing various makes, we decided on a Forester. I decided to try the "internet" and requested a quote from Paul Miller (and a couple of others). The quote I received from Sharon Coppola was an excellent price; better than the others. Simply put, I met with Sharon and in one visit, after a couple of minor option selections, I purchased the car for the quoted price and was given an estimated delivery. Sharon kept me up to date on progress, the car came in a bit faster than expected and she made an appointment for us to pick up the car. Our experience with Sharon and the Paul Miller dealership in buying the car was excellent, professional, and went smoothly. We have some friends that also purchased a Forester from Paul Miller a while back and have commented about how satisfied they have been with their service group since their purchase, which also helped us with our decision. I clearly would recommend Paul Miller (and please note I am just a customer, and all the preceding is exactly what transpired).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Outstanding service

Excellent service! Ryan Murphy was an outstanding advisor! He showed us all the models available, explaining differences as we went along. He was patient and knowledgeable. When we decided on an Outback he covered every option in detail, helped us with insurance, even hooked up our Bluetooth!! Having purchased many cars in the past, this was the best experience anywhere! I would highly recommend Ryan Murphy and Paul Miller Subaru for your next auto purchase!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic experience!

Buying a car can be as painful as a trip to the dentist, but NOT if you have Ryan Murphy to guide you! We were pleasantly surprised to find an extremely knowledgeable, very patient sales representative to guide us through our purchase. He showed us all the models of the Outback which were available, explaining the options on each vehicle. After selecting one for purchase, Ryan went over the car carefully explaining the options in detail. He gladly hooked up our phone, even practiced remote start with us! In short, I would highly recommend Ryan Murphy if you are thinking of purchasing/leasing a Subaru!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic customer service

Paul Miller is a reputable and familiar name for a reason. I started coming here after I bought a used Subaru from a private dealer which turned out to be a lemon, and Paul Miller has turned it into a good car. Their service is great and their customer service is fantastic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Automobile Purchaser

My husband and I had a very easy experience just recently when leasing a Subaru cross trek for our son. The client advisor, Jack Schleiff, was enormously knowledgable of the entire Subaru product line. Not only was he able to answer all of our questions about the car in which we were interested, but he was a particularly effective salesman since he himself had a long history of owning Subaru automobiles and was able to impart his enthusiasm for these cars to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

Greeted professionally, polite and courteous. They fixed my problem in good time and even gave the car a washing. How nice is that. I would't take my car anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sweet new Impreza

We had to buy a new car because our 1995 Legacy died. Naturally we wanted another long-lasting Subaru. The Impreza fit our budget and was cute. The test drive was sweet -- we didn't need a wagon, but the hatchback was a good idea. And with the Costco membership discount, we could afford to upgrade to a better package! Our salesman, Ryan Murphy, was so easy to work with-- not pushy or overbearing, like salespeople at other dealerships. We are very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.