Levittown Ford

Zaid was very polite and accommadating. He knew the the product well and was very patient and did not put pressure on us to make a sale right away. Rob in finance was also very helpful with the process. Good job by Levittown Ford !

The best customer service I ever have in Long Island! Leo is excellent and patient in assisting and answering any questions. He is very knowledgeable in any Ford models we ask.

DON’T BUY ANY FORD COMERCIAL VEHICLES SUCH FORD TRANSIT OR ANY OTHERS YOU WILL LOSE YOUR BUSINESS,HOUSE OR ANYTHING RELATED YOUR BILLS DUE,SERVICE IS USELESS THEY WILL KEEP YOU OUT OF BUSINESS AND UNEMPLOYED FOR LONG TIME WITHOUT NOTICING WITH LIES AND EXCUSES.GET A SPRINTER VAN(Mercedes)OR FREIGHTLINER THEY ARE MORE RELIABLE.THATS WHY FORD TRANSIT CAN NOT HOLD THE BOOK VALUE,THE NEW COST ARE NEAR $80G AFTER 8mo COST VALUE IS ABOUT $42G MORE THEN HALF.

General Manager of Ford Levittown, Charles Ricottoni, please hear me at least through Reviews. Thank you, On August 30, 2024, I gave my truck to Ford Services for a guaranteed repair of my transmission. This car is my only source of income as a single mother of 3. I waited over a month to get a loan for this car. My Ram 1500, 2021 only had 34,000 miles. It was new and beautiful. This truck was keeping my entire business afloat. Without this income i have no way to take care of my family. On September 16th, I was informed by Ford that my car had crashed in the streets of NY and declared a total loss (by incident report made by local police). I was told not to worry about anything, they will handle the insurance and make sure I have a car. On September 28th they called me to say they wanted their loaned car back - which was supposed to be with me until the end of October. I kindly asked for them to extend the time for the loaned car as I had no truck, my insurance still hadn't been figured out (as promised by them), and i had no new financing. Nothing but stress. The next day a very hostile lady called me curing and yelling claiming I was keeping their car “hostage”, and that they were not responsible for my total loss car. She threatened to report me to the police if I didn't return the car immediately. It was the evening and I lived 1 hour away from the place and would have no car to come back home with. She called me a liar saying they didnt crash my truck. How is that true? Who crashed my car, Charles? If i left it at your service and one of your employees are cursing at me saying they didnt do it then who did? I called her managers and they kindly allowed me to return the car the next day. The following morning nobody tried to hear me, help me or understand me. General Manager of Ford Charles Riccotoni met with me and ignored me totally. He said this had nothing to do with Ford in a very arrogant and condescending tone. Now let's think logically, if I gave my truck to Ford over a month ago and now that said truck is totaled and gone, whose fault is it? If it was in the responsibility of Ford and they messed up its not their fault? Instead of reasoning with me they instead tried to sell me one of their own trucks. Even if I wanted to, because I bought this car a year ago my credit score is still down, so I wouldn't get approval. No help was offered whatsoever. So, Charles, from what I have gathered here, Ford service believes it is fair to crash and destroy a person's car, send one of their employees to scream and curse at them and offer no help or compensation in return. This is extremely disappointing as I thought Ford was a big car company that takes care of their reputation.

I am glad that the service is good. The parts department is very disappointing. I have not received a response despite sending pictures of a damaged product and calling and emailing.

It was an absolute pleasure to work with Kevin. He made the process extremely easy, professional , & painless.

Rob was wonderful and so was Brad Very helpful with everything. Made the purchase an easy wonderful experience. Will definitely recommend Levittown Ford to my friends and family if they are looking for a new car. Thank you Joanne

Terrific salesman. Very knowledgeable pleasure to deal,with. Overall nice guy great for the dealership.

I intended to write a great review about Levittown Ford, but as you will read, everything went South. Last Saturday my wife and I went to Levittown Ford to look at a pre-owned Ford Edge. We liked the car and agreed to the price and terms. My wife drove the car. The car didn’t sound right and we asked the salesman to have service look at it. We left Levittown Ford on Saturday and were told that we could sign the papers and pick up the car on Monday. When we were in a few minutes away from Levittown Ford, a manager called us and said that he wanted to do a few things to the car. We went to Levittown Ford on Monday anyhow to sign the paperwork. He said that we could have the car on Tuesday. Tuesday became Wednesday, Wednesday became Thursday, Thursday became Friday. They would not return our phone calls and didn’t answer the phone when our name came up. They gave us 3 different reasons for what was wrong with the car. I could understand how dealerships get at the end of the month, but there is no excuse for this treatment. What was going to be a very positive review turned into this review.

I needed warranty work performed on my explorer and always go to Levittown Ford Service Center because of the great team I get to work with ... Elvis Dervisevic, Janet and Jahlik go the extra to make sure I have the best experience.