Reviews
Don't believe what you hear in Sales Process
If it was up to me I would have never purchased our QX60 from this dealership. The original salesman was not very knowledgeable about the competing cars from other manufactures and this dealership?s cost was the most expensive of the dealerships I looked into (they did finally meet the other dealerships price). My wife however wanted the convenience of being close to the dealership for the amenities of free oil changes and car washes so the purchased was made. She is now suggesting that we should have purchase the car elsewhere. The carwash has been rarely opened. What makes it more annoying is there is no signage stating it is close until you take your kids out of the car and come all the way inside. My suggestion would be to look elsewhere if you like the Infiniti brand like we do.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Scott, Joe and Jacob rock!
I spent a lot of time shopping around. I had heard Lexus offered the best service and Used car program so I started there. I also spent considerable amount of time at Audi, Honda, and BMW and, of course, Infinity. I was shocked at how much better this Infinity dealership was than all the rest. Skeptical of car sales in general, I was constantly waiting for the other shoe to drop. Where's the loophole, where are they going to really screw me? Never happened. Fair trade in, fair price, fair financing. In all aspects from Scott in Sales to Joe in Management to Jacob in Finance - and lets not forget those guys in the back that I never got to meet, but took care of my car like it was their own. This team seems to really love where they work, love the people they work with, and love the product they sell. It makes a difference and my experience could not be topped.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Christian, thank you for leaving us such a glowing review. We really appreciate your feedback!
Scott, Joe and Jacob rock...
I spent a lot of time shopping around. I had heard Lexus offered the best service and Used car program so I started there. I also spent considerable amount of time at Audi, Honda, and BMW and, of course, Infinity. I was shocked at how much better this Infinity dealership was than all the rest. Skeptical of car sales in general, I was constantly waiting for the other shoe to drop. Where's the loophole, where are they going to really screw me? Never happened. Fair trade in, fair price, fair financing. In all aspects from Scott in Sales to Joe in Management to Jacob in Finance - and lets not forget those guys in the back that I never got to meet, but took care of my car like it was their own. This team seems to really love where they work, love the people they work with, and love the product they sell. It makes a difference and my experience could not be topped.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
Adam did a great job finding exactly the car we wanted and was very professional. I would definitely recommend him to anyone that is in the market for a new or used car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Dealership -- Bar None!
I've purchased and dealt with many dealerships in the past; nevertheless, Julie, Gary, and Joe Fruzyna are by far the best team I've worked with. Their professionalism and no haggle approach made my car buying experience stress-free. No matter where you reside, I highly recommend you contact them first, before you buy elsewhere! They will without a doubt make your experience worthwhile. Bottom line: Contact them first before you waste valuable time elsewhere!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Michael, we appreciate your feedback. Glad you had such a great experience here at Infiniti!
The Best Dealership...Period!
I've purchased and dealt with many dealerships in the past; nevertheless, Julie, Gary, and Joe Fruzyna are by far the best team I've worked with. Their professionalism and no haggle approach made my car buying experience stress-free. No matter where you reside, I highly recommend you contact them first, before you buy elsewhere! They will without a doubt make your experience worthwhile. Bottom line: Contact them first before you waste valuable time elsewhere!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Highly Recommend!
Adam was by the far the best salesman my husband and I have ever dealt with. He was kind, courteous, and honest. He made the process efficient and hassle-free. Adam answered all of our questions. He was completely transparent throughout the entire experience; at no time did we feel pressured. I would highly recommend him!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alli, thank you for leaving us such a great review! Glad you had such a great experience.
Highly Recommend!!!!!!!
Adam was by the far the best salesman my husband and I have ever dealt with. He was kind, courteous, and honest. He made the process efficient and hassle-free. Adam answered all of our questions. He was completely transparent throughout the entire experience; at no time did we feel pressured. I would highly recommend him!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Would Definitely Recommend!
Great all around experience - was greeted right away without being pressured. The salesperson, Brian answered all of our questions and helped us narrow down which vehicle was right for us in a short period of time. The car I test drove was clean and well maintained, which was not the case with the other luxury brand we visited that same day. Brian introduced us to the General Sales Manager, Joe, who had the same no pressure approach and a genuine interest in ensuring all of our questions were answered...impressive!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly, Efficient, Honest Experience
Adam helped me purchase my new Infiniti, he made the process of buying a new car seamless and painless. He was very professional and quite responsive throughout the process. At no point did I question his integrity or honesty, I would definitely work with him again. Jacob was very efficient and friendly in wrapping up the finance and did not try to up-sell me on anything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car