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Automaxx of the Carolinas

(1,971 reviews)
Visit Automaxx of the Carolinas
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday Closed Closed
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 9:00am–1:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
(843) 376-3413 (843) 376-3413

Reviews

(1,971 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Automaxx of the Carolinas from DealerRater.

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bad experience

Went to buy a truck on a Saturday for my son. He had just been in a bad accident & totaled his the night before. We were in a hurry because he had to have a vehicle for work. Everyone was very nice, as are most dealers till after you buy the car. We were promised 3.99% interest. I asked them how they could do that without approval from bank & they said don't worry we got it. We were told to drive the truck home & if we didn't want it Monday then they would take it back. Driving it that day we had problems with the transmission. We had bought a warranty & so when we came back Monday we were told they would fix anything wrong with it. Said they would repair a scratch on side & any other issues. Tuesday, they called & said they could not get the financing & it would change to 8.25% & he had to have a down payment. He did not have the time to look for another truck so he agreed to the terms. They told him they would take part of the money now & the other part when he got paid. They harassed him about fixing the truck & said they wouldn't do anything until he paid the rest of the money. He broke down at work & they did have it towed & told him there was nothing wrong with it. It is a 4x4 & it seems to switch into 4 wheel drive whenever it wants to. They said that he is not putting it in gear right. They also told him that if he brought it somewhere else for another opinion they would not honor it since they trusted their mechanics. If the truck does not get fixed soon we will be seeing a lawyer. Stay clear. They claim to be a no pressure dealer but then they make you think they are doing you a favor & trick you into buying the car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

bought a great car!

Adam Brinkley was my sale rep at Auto Maxx of Summerville, Adam was professional, listened to what I needed and directed me to the right cars without trying to force the sale! I would highly recommend seeing Adam at Auto Maxx for your next new car purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Cody Morris Is a Dinger

This was a great experience. Cody was very professional and helped us to purchase the perfect vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent customer service from Adam Brinkley!

Salesman Adam Brinkley excels in and redefines the term 'customer service'! Adam's friendly and knowledgeable attributes made for a truly pleasurable buying experience! Having always bought my vehicles new, I just purchased my first preowned vehicle that was not only fairly priced, but Adam was also able to resolve my concerns and questions promptly. Highly recommend Adam Brinkley at Summerville, SC Automaxx! DINGER!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dylan and Eddie - First Car Purchase

Process was easy to understand even for a first time buyer. The staff was personable and seemed to care about our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Kidnapper

Great job. Wonderful staff. Cody Morris was outstanding. He was very understanding to the needs of the customer. Thanks for the wonderful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Automaxx Review

Adam Brinkley was very helpful and informative on purchasing my van. He did exactly what he said he would do. He had the van ready and all the paperwork on time. I would definitely come back to Automaxx and ask for Adam Brinkley.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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First time buyer

As a first time buyer, I was quite anxious to purchase a used vehicle without any knowledge of cars. Auto Maxx of Summerville helped ease me into the process with awesome online service and later on customer service in office. I chose a vehicle I'd been eyeing online, test drove it and bought it to take home that very day.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great car buying experience

Adam helped out a lot and gave us great choices to look at. Will recommend Adam to anyone

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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AWESOME!!!! ADAM IS AWESOME!!!

We were turned down twice at other dealerships. Came here. We were able to get a decent vehicle WITH affordable payments. We are thrilled! We will definitely be lifelong customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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