Automaxx of the Carolinas

I recently had a horrible experience at AutoMaxx of Summerville. I submitted a request for an offer to purchase my used vehicle thru AutoTrader Marketplace Trade in offers. AutoMaxx was listed as a buy site for AutoTrader. My offer was supposed to be completely backed by AutoTrader. In an effort to not wast my time driving to this inconvenient location, I called and spoke to John, the used car sales manager about the offer over the phone. He told me to come on in and he would be glad to honor the AutoTrader offer and might be able to offer me more money, if the vehicle was in good condition. Of course I immediately drove to meet with him... They looked at my car, test drove it and looked at the AutoTrader offer for over an hour. I was waiting with my friend who graciously followed me, in order to take me home after the car was sold. Of course we thought this was a done deal. Man, was I wrong. A representative on John's team came over and shook my hand. He said the car would need to be detailed by his team, in order to put it up for sale (isn't that a standard practice and included in their cost to do business???). The car was not overly dirty and in fact, was in almost mint condition all over. No scratches, blemishes, etc. He then proceeded to tell me that they would offer $4,000 lower than the "guaranteed and backed AutoTrader offer". I was completely floored! I asked why. He told me they do not typically deal with my type of car (which is the best selling and most marketable used car and color on the market). I asked if they did not deal with my type of car, then why did they waste my time and effort. He had no good answer. I walked out of the dealership after wasting an entire morning and got absolutely nothing done. I was taught a harsh lesson in bait and switch selling and buying by this sub par, mom and pop shop of a car dealership. I complained to AutoTrader and they told me this should not happen. They got their local rep involved and he spoke to John and then sent me an email, saying it was taken care of and to give John a call back. I called John and received the exact same lip service. He was not going to be able to honor AutoTrader's offer and stood by his offer. He also told me that Steve from AutoTrader supported his decision. WHAT??? Then why did Steve send me an email to tell me this was taken care of and to call John. I guess they both had so much respect for my time that they decided to jointly waste some more of it............... Bottom line: These guys are unprofessional, ethically lacking and clearly represent everything that gives car dealerships and their employees a bad reputation. For the honest auto dealerships that work to achieve mutually beneficial deals with their customers, I hate it for you, that you are constantly drug in the dirt by the bad reputation afforded to your industry by the likes of outfits like AutoMaxx of Summerville. Recommedation: Stay as far away from doing business with these guys as you can. Shuck and Jive, Bait and Switch, dishonest dealings. Period.

they were very helpful and understanding getting me into a very nice car. My credit wasnt the best but they helped me out.

An overall "excellent" first time car buying experience. The salesman "Thomas" was very respectful and informative. Made the experience comfortable and respectable. Would definitely recommend "AUTOMAXX" to friends and family.

I enjoyed the great service and friendly people they answered all my questions

My salesperson was Cody Morris. I was referred to seeCody by Paul Ceglia. Paul has purchased 2 vehicles from Car Max. i will continue to do business here!

As first time buyers, we had an excellent experience with Automaxx. Our salesman was outstandingly helpful. We got the car that we wanted and that was best for us. We definitely would refer Automaxx to friends and family!! (: <3

The sales person and Tony was really nice but the manager and the sales people aren't on the same page. The sales people will promise you something and management says thats not our policy. Tony told me he would return a deposit check if the deal did't go thru. I was waiting to find out about an issue with the truck and also found out I couldn't afford the financing, Tony said he'd give me back my check but come to find out that it had all ready been deposited. He also told me he would refund a stop payment fee at the bank since the check had been accidentally deposited. Management called me and said that It's not there procedure to make refunds. So just beware before you leave a deposit, you may lose money.

my salesman greated me with a big smile and have been wonderful

Everyone here was really nice and knowledgeable. We were able to do some of the paperwork from out of state which really helpful! Would definitely recommend their services!

With a used car transaction, delivering what they said they would, at the rate and payment is rare; they did just this.