Reviews
Excellent CustomService!!! Penske Mazda Escondido
My husband and I visited Penske Mazda Escondido for the first time. Mr. Armando Huerta from sales department was very professional, polite , patient , knowledgeable , friendly and most of all very honest . Everything was done at ease. We felt at peace at the dealership. An awesome experience!!! Mr. Greg Meer from the finance department was very professional, friendly, knowledgeable and honest as well . We felt like we are a family at Mazda Escondido. We are very happy and grateful with our purchase of 2021 CX 5 grand touring! All the staff are very friendly and welcoming ! Thank you Penske Mazda of Escondido !!! Your staff are top notch!!! All the Best , James and Wilma
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you! We're glad to learn we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I couldn't be happiest with my experience. Dick Dijak...
I couldn't be happiest with my experience. Dick Dijak dig a wonderful job. You will have my future business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The team at Mazda of Escondido appreciates the 5-stars and feedback, Blake. We look forward to future visits.
The sales people (Ricardo) & (Will) were the BEST......
The sales people (Ricardo) & (Will) were the BEST... They were not trying to just sell me a car, they cared about the buying experience. I would recommend them 100%. Also the finance manager (Greg) was the best I have ever seen. There job is to sell you all the warranties. Thats how they make there money. Greg explained all the warranties to me and did NOT push anything on me. He let me select what I wanted and didn't want. This dealership was my best experience I have ever had buying a car and in my 74 years I have purchased a lot of vehicles. Go see Ricardo or Will for your next vehicle. Harvey Williams
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, It is fantastic to know that our Sales Department provided you the best vehicle purchasing experience. We hope that you enjoy your purchase and at Mazda of Escondido we appreciate your recommendation. Know that we are always here should you need us.
The service was prompt and professional. Great...
The service was prompt and professional. Great comfortable waiting lounge with good coffee maker. The staff was attentive and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review for us at Mazda of Escondido. We're happy we could exceed your expectations!
Ricardo was very knowledgeable and friendly. The entire...
Ricardo was very knowledgeable and friendly. The entire team made it easy to get in and out in no time. They were one of the only dealerships to have an actual selection after the effects of Covid.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your kind words with us, Ky! We appreciate your feedback and look forward to working with you at Mazda of Escondido again.
Great service I was help on something that was new to me...
Great service I was help on something that was new to me and service rep and they made my purchase easy experience . great service to mazda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, Thank you for your positive review. We are thrilled you had a helpful, professional experience with our Team here at Mazda of Escondido. We are looking forward to your next visit with us for any of your future automotive needs.
Facilities has been remodeled from the service drop off...
Facilities has been remodeled from the service drop off to customer waiting room. Very clean and comfortable. Offered car wash and provided in detail what services of the vehicle could needed in the next 6 months to an year.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, Your satisfaction means everything to us, so we are happy to know of your recent experience with our Service Department. Thank you for choosing Mazda of Escondido and please know that you are always welcome here.
Friendly, efficient staff. Was able to get a loaner car....
Friendly, efficient staff. Was able to get a loaner car. Kept informed on what was going on and explained about what and why was needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to see you had such a positive experience at Mazda of Escondido. If you have further needs or questions, please reach out!
Advisor was very nice. The overall experience was good...
Advisor was very nice. The overall experience was good and all issues were addressed. The commute to this particular dealership is worth it with the quality of service provided.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
HI Lakeisha, Thank you for your positive review. We are pleased that you had a quality, professional and helpful Service experience. Thank you for choosing Mazda of Escondido and we appreciate your travel to see us. We are looking forward to your next visit.
I waited for service and the waiting area is new and...
I waited for service and the waiting area is new and clean. Service was efficient and fast. My service advisor Shawn was very friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, We are pleased that your recent experience with our Service Department was efficient and timely. Thank you for choosing Mazda of Escondido and we look forward to your next visit.