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Hiland Toyota

(1,936 reviews)
Visit Hiland Toyota
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–12:00pm
Sunday Closed Closed
New (309) 948-2260 (309) 948-2260
Used (309) 948-2262 (309) 948-2262
Service (309) 948-2244 (309) 948-2244

Reviews

(1,936 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hiland Toyota from DealerRater.

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Terrible trade deal/scam

I recently bought a truck through them. I traded in my current truck and agreed on a price prior to coming there. I wanted this to be agreed on since I was driving quite a distance there. I was assured that this would not be a problem. I had owned my current truck for three years and drove almost 120,000 miles on it with zero issues. When I got there they had me test drive the truck I purchased and they drove my current one. My wife and Mother were looking at other vehicles while I test drive the newer truck. They noticed them revving, start and stopping hard repeatedly back and forth. They thought it was odd. When I got back I was offered $2k less than agreed and told that my truck has a lot of lights on. Granted I drove several hours to get there with no lights on. I asked what lights and what it was. The salesman said he wasn’t a technician but they were firm on the price. This is a scam. I questioned how these lights magically appeared. I turned my truck off and on several times and the lights wouldn’t clear. I was stuck in a hard spot and kinda forced to go through with the deal since these lights were on and they were not willing to help to determine what was wrong. Less than a week later they have my truck listed for $6k more than they bought it. I feel like I got scammed and now own a truck I shouldn’t have bought. I’m not sure how these lights magically appeared but I am very disappointed the more I think about the whole situation. I would be skeptical on buying a vehicle here just from this experience.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing this review regarding your experience with us. We'd like to discuss this with you further if you could please contact us at your earliest convenience. - The Hiland Toyota Team

Great service!

Service was quick. Explanation of service was detailed. nice waiting area with snacks and drinks. Staff is very friendly. Bathrooms are clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your review! Happy customers are our goal and our mission and it's exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don't hesitate to let us know. - The Hiland Toyota Team

Great service

All of the staff is very friendly and helpful! The facility is always clean and I love the shuttle service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. - The Hiland Toyota Team

Excellent Experience!

This was a very easy process, great pricing, and smooth transaction! Very happy with our new Toyota and experience at Hiland Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - The Hiland Toyota Team

Great service

The staff is Always professional. My RAV is only 6 months old but the free service is a nice perk. The free car wash is also a nice perk.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. - The Hiland Toyota Team

Highland Toyota

Always friendly and helpful. They have been the best at knowing what I want in a vehicle. I have never experienced a better dealership...period.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Hiland Toyota Team

Everyone very nice and helpful. Waiting area clean

Everyone very nice and helpful. Waiting area clean and relaxing. Everything went very smooth. Nothing left to say except I had no problems

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. - The Hiland Toyota Team

Great Service

Prompt, brought other issues to my attention. Cheerful, upbeat. Short wait time for service. Bought and serviced here for years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. - The Hiland Toyota Team

excellent service

excellent salesman. His name was Bob Dean. Very nice and very helpful. The buying process was excellent. I love Hiland Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Vicki and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Bob was there to provide you with such exceptional service! Thank you again and congratulations on your new car. - The Hiland Toyota Team

Low key and respectful servjce

Bob, my salesman, was relaxed, knowledgeable, and very helpful. He had a knack for anticipating my questions or needs. The rest of the staff was great too. I felt none of the pressure and arm twisting that I have felt in purchases elsewhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your great review, Donald! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Hiland Toyota Team