Hiland Toyota

Hiland Toyota is an exceptionally honest dealership. I made a deal online with Internet Manager Lonnie Tapscott and flew 2,000 miles to pick up a used car. Lonnie even gave me a ride from my hotel - five star service. The car was visibly indistinguishable from new inside and out. No wear, no door dings, not a single paint swirl, nada. After a short test drive, I signed two documents and was on the road in five minutes - easiest dealership closing process I have ever seen. During my four day trip home, it was determined that the front tires, despite having adequate remaining tread, had split due to age and sun exposure. As they were unsafe for the highway I replaced them at my expense and let Lonnie know the Service Dept could possibly improve their tire inspection process. To my great surprise, Hiland offered to send me a check for the full cost of both tires. They knew the chance of me being a repeat customer from five states away was low but they wanted to do the Right Thing. This is a dealer you can trust to keep their word, which is rare. I will keep my eye on their inventory and heartily endorse them for anyone looking for a car locally or from outside Moline. Very impressive operation.

STAY AWAY from this dealership! I contacted the dealership via email, in good faith, and in hope that I would get the information I needed. I got an email from William Long asking me what questions I had. I proceed to submit the questions and hope that everything would be answered to. I explicitly stated that I wanted all the information since I live far away. William comes back and wants my phone number. I inform him that I cannot talk at that time, but that I would call ONLY once I reviewed the information that I requested. William messages back, and tells me to call him when I wanna talk. I do not think that this is a comprehension issue, I think that this is a classic scam tactic that shady dealerships use. There is ZERO reason why a dealership would not share basic information such as a service record, information about fees, negotiability of the price and what loan options they honor. Further, if a dealership is unwilling to send you an invoice of the total price of the vehicle, just avoid it, because they most likely have hidden fees that you cannot remove. STAY AWAY, find a reputable dealership that cares about customers and is transparent throughout the entire process.

I've done business with Hiland Toyota before... the salesperson "Aubrey" was most helpful .. and personable.

Prompt response after inquiries. Test drive vehicle was gassed and ready when we got there. Very efficient paperwork transaction Sales person was knowledgeable

We worked with Paul Dondanville and he was very helpful. We have a car that will last us for many years.

Very courteous When we called, the response was very courteous. In fact, the repair we needed was done the same day. Thank you.

With one phone call and one visit, I got the exact vehicle I was looking for and left the proud owner :) the wonderful team helped me so much and made sure I left happy and with a good deal

The service advisor was knowledgeable and very polite. Also the waiting are was clean and had various refreshments and a nice tv to watch.

Excellent staff and quality service at a reasonable price Their staff reviewed what service was required and completed that service quickly

Courtesy of staff. Joe is a great guy. He is Very helpful and answers all my questions. Dealership is top notch.