Reviews
Write a reviewGreat Experience
Greeted pleasantly by name, comfortable waiting space, updated on maintenance and time, clear explanation of work done and when maintenance due again.Everyone efficient but friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. - The Hiland Toyota Team
Slicker than a duck's belly
So seamless - in, out & on my way, with a nice space to get a little work done during my very brief wait.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Hiland Toyota Team
Great service.
The service person was extremely nice and upbeat. The facilities are nice and I enjoy the TV while waiting. Its appreciated that your car isn’t in need of a “ new part” each time you get it serviced.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patrice, thank you for sharing this great feedback with us. We feel our service department is what makes Hiland Toyota special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! - The Hiland Toyota Team
Sharon M
Fast, friendly, efficient and trustworthy maintenance service… When I purchased my car in 2016, I felt the salesperson was not as informative or helpful as I would have liked.. staff was great at explaining my options after I received my car.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Sharon! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Hiland Toyota Team
Wonderful team members
The fast experience I got. Last time I purchased a vehicle it took all day. I had a wonderful salesman and Pat who did the financial part was awesome. Thanks Ron for getting my newer truck repaired quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jennifer, your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Hiland Toyota Team
Made buying a new car enjoyable
Friendly folks, very helpful, great salesman Al Rutledge. Nice atmosphere at dealership. Nice touch with making me aware of all my new car gadgets.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Craig, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Hiland Toyota Team
Good experience
Staff helpful, willing to work with me on making the deal happen. Have bought several vehicles at this dealership because of the way I'm treated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review, Gary! We really appreciate your business. - The Hiland Toyota Team
Service Experience at Toyota
I have always experienced friendly, quality, timely service. This includes recommendations for future services. In particular, my last service recommended new tires before winter. I appreciate the follow-up email which I keep in my in-basket as a constant reminder.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for your wonderful review of Hiland Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! - The Hiland Toyota Team
New used car
Steve Carlson was incredibly helpful and friendly. He made the whole experience relatively painless. :) The finance guy Pat did a fine job of explaining everything in detail.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lisa, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. - The Hiland Toyota Team
Great service
Jeff Appleman is a true gift to work with. He makes it all so easy while being so nice and informative.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review, Caitlin! We really appreciate your business. - The Hiland Toyota Team