Reviews
Write a reviewMaryland buyers beware
The car we bought would not pass a Maryland State inspection. 2 independent local garages confirmed that a wheel bearing was bad. Because we didn’t want to drive it 2 hours to PA out of safety concerns, they would only cover half of the cost to repair. Very disappointed; so many good reviews. Maryland buyers, please be careful.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Exceptional Experience
We had the pleasure of buying a used car from “Joe and Paul Crouse, Inc.” and are thrilled with our purchase. Our salesman, Riley, was extremely friendly and helpful. We felt like family. Everyone was so nice. Great selection and great customer service all around. We appreciate them going over and above to get the deal done. Thanks Riley, Nancy and the Crouse family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Looking for upgrade
Bought our 3rd car in 5 yrs from Joe and Paul Crouse Used cars. Each time I've worked with Tom Freeman. Tom is an excellent sales person. His knowledge of all cars is exceptional and a swers questions expertly. Each experience has been very satisfactory. This dealershop has treated ys very well and Tom is superb. I can highly recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tom was my salesperson!
Tom helped me pick out the car of my dreams. Tom gave me a good deal with my trade and when I brought it back in to service and do a few extras I got a great deal on that as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
clerk
Nancy was the salesperson and there was no pressure on the deal and the process went smooth. I got the price for my trade and the car I purchase was in very good condition.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Jim! It was my pleasure helping you and your wife. Glad you received the manual in a timely matter as well. : )
Replaced Older High Mileage Car with Newer Twin
9/1/17 They made a quick purchase smooth, saving me time. Had a few glitches which I think were "unintentional". But, at this point love the car. Thanks Tom & Joe
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very fair dealership.
We needed to purchase a "newer" vehicle with less mileage for my son who commutes back and forth to college. We shopped online and looked at several dealerships before stopping at Joe & Paul Crouse. I wanted my son to get valuable experience and let him take the reins on this purchase. They were very respectful, explained everything in the process, and gave a very fair offer for the vehicle we were trading in. Since this was the day after the March blizzard and I didn't feel like going out, they allowed my son to test drive the car to our home and took my information over the phone for co-signing. Two days after the purchase was made, the check engine light came on while my son was at college. After calling Joe & Paul Crouse, they immediately came to the rescue. Fortunately, it was just a sensor (know way for any mechanic to predict that could happen), and they provided a vehicle for my son to use while waiting for the sensor to come in and replace it. I've heard many good things about this dealership, and wanted to share our wonderful experience. My son got a quality, clean used car with low mileage. And we worked with decent, honest people who stand behind the products they're selling.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
30DAY
My son loves his new car! Love that they were willing to fix any issues and even give a 30 day warranty for my piece of mind. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
One of a Kind !!!
I bought my 2007 Dodge Ram from them was the best process and great deal. They are a small family dealership and treat you like that. Went out of there way to make sure the buying process was simple. Great vehicle's at great prices. I drove over a hour 2X to do business with them. Highly recommend them if you are in the market.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for investing the time to come and do business with us. We appreciate your feedback and look forward to serving you in the future!
Great experience
Just bought my first van from Graig. A great experience and great van. No pressure negotiation. After we decided on a fair price he let me take it to a third party mechanic to inspect. Checked out great except for a small air conditioner issue that Graig wouldn't have known about because it was winter. They fixed it even after they had already come down on price. They held it with a very reasonable deposit until I could have the funds available. Really impressed they didn't try to hard sell me on financing or extended warranties.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business Zak, it was a pleasure meeting your family and assisting in your purchase of a Toyota Sienna!