Reviews
Write a reviewHorrible service
Tried to buy a car! Provided all my info, and no one even cared enough to call me back. Lovely dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
No pressure, easy sale, highly recommended!
I found Crouse online when I was looking for a 2004-2006 Jeep Wrangler. They had 5 in stock, all with lower than average miles, so I drove out to take a look. I browsed for about a minute or two before a salesperson introduced himself (Craig) and let me know he was available for any questions. Right away I thought that was great because he wasn't overbearing and just let me look around without being over my shoulder. The Jeeps they had all seemed to be in great shape. They were very clean, low miles, and with great paint. He had answers for all of my questions and I let him know I'd be back in two days. I came back, took the Jeep for a spin, and knew I wanted it. They drew up the paperwork and made it nice and easy. Thanks Craig and the rest of the Crouse team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy with my purchase
Craig was very nice and had all the cars ready when we showed up. The buying experience was very easy as he had all the paperwork ready to go when we came and picked up the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Place to Buy a Minivan
I found an 04 Sienna at this dealer and worked with Tom. He was very friendly and trustworthy. He represented the true condition and value of the vehicle and was very fair on the price - in fact we got a great price. He also went above my expectations during the sales process to help my wife and I get the info we needed to make a decision. We are very satisfied with our purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good Customer Service and good vehicles
Recently bought a van at this dealership. Craig was very accommodating with good customer service. They seem to sell good vehicles with fair prices and low miles. I appreciate the 30 day warranty as this shows that they stand behind the vehicles they sell. We also appreciated the van being washed right before the purchase. We are very pleased with the deal we got!! Thanks again!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best experience ever! Honest, professional, fair.
In 25 years I have purchased 7 vehicles from various new and used car dealerships. Joe & Paul Crouse Inc. are now at the top of that list. This was my first out-of-state purchase. My wife was nervous, but I could tell right away that salesman, Craig Ebersole, was a straight shooter. When our '03 Celica GTS arrived by auto carrier at our home in TN it actually exceeded our expectations. It was spotless, ran like new, and had all our gathered friends and neighbors in awe. This was our son's first car and we were all so proud. Thank you Craig and crew at Joe & Paul Crouse. You break all the cliches about used car dealers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase