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Shults Resale Center of Olean

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (48 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (48 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent customer service

My car shopping experience was very positive at Shults Resale of Olean, NY. My salesperson was Keerstyn Stives, and she was very knowledgeable about numerous vehicles and helped me find what was the best choice for me. She took the extra time to explain different car options and offered me a great deal as well. I highly recommend Keerstyn as well as Shults Resale of Olean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the very kind words! Please don't hesitate to let us know if you need anything in the future.

Great car shopping experience

After making many stops vehicle searching in the area I had stopped at Shults Resale Center and received the best customer care experience. My sales representative was Keerstyn Stives and she was very helpful and not pushy, she actually cared about my needs. We stopped just to browse but ended buying a car! I would and have recommended her and Shults Resale Center to all our family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're very happy you had a great experience with us! If you need anything in the future, we'll be there for you.

Shults Repair is just another ripoff like Monroe.

I went to the lube shop to get a simply inspection I had asked if my cars computer system was ready and they had told me it was but in order to pass inspection I would need to do some repairs, I said yes as long as the computer was good whatever needed to be fixed I should just fix it so I wouldn't have to get it inspected again. When I show up the next day to pick up my car they claimed it wouldn't pass inspection now I have a car that won't pass inspection til my computer was ready and I paid for a service I could have done my self and can't afford to fix my car because the check engine light came on for something else now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Zack, we are sorry to hear that you were not satisfied with your recent visit to Shults Resale of Olean. We care about each and every customer as well as each and every vehicle and apologize if you did not feel that way. We appreciate your business and would like the chance to earn it back. Please reach out to us if you would like to discuss things further. Thank you.

No Fine Print

The staff was very friendly and helpful, they didn't waste any of my time. Barry Keeley was nice and respectful. I got a great deal on my truck, I will get my son's truck from him too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your recent visit with us! We are proud to hear that Barry was so helpful during your purchase, and because of this you will return for the purchase of your son's vehicle. Thank you for choosing Shults Resale of Olean, and we look forward to your next visit!

NO FINE PRINT

The entire staff was friendly and respective. They had all the information on the cars that we were looking at and did not waste anytime with letting my wife and I take a test drive and get the buying process going. I will recommend Shults Resale of Olean to anyone, My salesman was Barry Keeley.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind review! We are glad to hear that our staff was knowledgeable and helpful during your recent visit to our dealership. We appreciate your kind words and business, and we look forward to serving you again in the future. Enjoy your new car!

Fun dealership!

Had a great time dealing with Charlie Bennett. Made my car buying experience stress free. Would recommend highly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Local Business Owner

Hand down Best place to purchase a vehicle! I have always been a put off by the old reputation at Shults Of Olean but after seeing and dealt with the brand new staff that Shults has aquired i will be a long time customer. It is really a great feeling being able to walk into a dealership and not feel like you are about to be taken advantage of. The price does not change if you have a trade or not, the Finance department is wonderful and the best part is that i was in ans out in 45 minutes!! Thanks again for your GREAT service Shults Resale Of Olean!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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These people are not your friends

Cars are not only overpriced, they are likely to double it through trickery and deception. They overcharged me by over $15000 by lying about it being an offset. I made a mistake in signing the contract because I trusted them to correct it. They betrayed my friendship and violated my trust.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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