Cloninger Ford of Hickory

Love my new truck! Quick and easy with great rates from great people. Loved the whole process! Thanks Tyler Laxton

Smooth transaction rom start to finish - Chris and Eli worked on a deal that worked for everyone and ultimately brought the transaction to close - Very happy

My salesperson was professional and great!! Purchase process was excellent and clear through the entire process.

Ty was great to work with! Overall our experience at Cloninger Ford was very good!

I though I pretty much had a deal worked to purchase a truck form this dealership. Last I heard from the salesman was that they thought we had a deal worked out. He then proceeded to ghost me for the next 12 business hours. I finally call (nit wanting to rush or irritate anyone) and find out that they had sold the truck out from underneath me. Salesman didn’t even have the decency to call or text me to let me know. Needless to say, A complaint was filed with Ford Motor Company.

This dealer had exactly what I wanted and was willing to work with me, overall seamless buying experience with a dealer who cares about the community.

Very Good experience with TY. So far, I am satisfied with everything. Ty ordered a piece for me for the vehicle and it was delivered to my house. Thanks!

MJ was awesome as was Brett and Michael. Experience was a pleasure and look forward to buying many more vehicles from this location.

I was lied to about a loan approval, and allowed to take the vehicle home without the loan being approved. I put a down payment, signed the paperwork and they told me the car was mine. I got a call from the loan company "saying" the loan was still pending. I have been totally stressed our over the past 5 days. I can't even enjoy my car. This is perfectly legal, but it is bad business. I was desperate for a car, and they wanted to make a sale, so information was held from me. I should have been told this after I signed the paperwork. If the loan isn't approved I have to return the vehicle to the dealership. This is one of the most horrible car buying experiences I have had in my entire life. I would never recommend this dealership to anyone. I also spent $407.00 putting insurance on the vehicle, and its not even my vehicle yet!! even after a big down-payment. The insurance is prorated, and I will only get half of that money back, if I have to return the vehicle. The loan might eventually get approved, and I might get to keep the vehicle, but information was kept from me which has caused unnecessary stress. The point is I should have not been able to take the vehicle home, and put insurance on it until it was my vehicle. This is perfectly legal, but it is bad business. I don't appreciate the way I was treated. Information was held!! from me. That vehicle should have sat on that car lot until the loan was approved. I am putting insurance on a vehicle that doesn't yet belong to me. This dealership needs to be more upfront with its customers. I don't have the best credit, and it is hard for me to get a loan for a car. If I knew they were going to do this I would have never bought this vehicle. It's not mine yet. It's still pending approval. I would not recommend this dealership to anyone. That is horrible business event hough it us legal business. Legal isn't always right. If you have bad credit, and you have to use a sublender, I would not suggest Cloninger Ford of Hickory. I am so dissatisfied with this car sale. I just want to take the vehicle back, and undo the deal. I have negative remarks on my credit report, and I am worried I might have to return the vehicle, so no I am not enjoying the vehicle. Ashley Ryan Gore

My oh my. I would stay far from this place. I purchased my vehicle at the end of January. I've had issues with Cloninger Ford of Hickory since then. First, the the finance person, Ty, charged us for a warranty that we were made to believe was included because the vehicle was a Ford and we were buying a Ford from a Ford dealership. Then I never got my digital paperwork via email like he said I would. It took two weeks to discover this because I didn't get the paperwork til Feb 7th. Already by this time I was experiencing some issues that seemed fuel line related and while thankful I had a warranty, still didn't have any details on what it covered as I was never given any coverage info. Well fast forward to March. I took my vehicle in last week to a Ford dealership down the road from my house to get it diagnosed. The fuel pump is bad. They call the warranty and apparently there is a 50 mile tie down. I'm like 48 miles away from Cloninger Hickory. I speak to Ashley on Tuesday who said the service manager is releasing the tie-down at that time. Come Thursday it's still not released. Today is Friday and the service manager is telling the service advisor I'm working with at Mooresville Ford that I should just come in to their shop. No, lies, deceit, procrastination. I don't want my vehicle anywhere near Cloninger Ford of Hickory. Still waiting a resolution to this matter.