Southtowne Mitsubishi

Me and my husband drove all the way from vernal to purchase a ne w car , I had specific car types that we wanted, also bright pics and prices of what we wanted , we had a Mitsubishi Eclipse special edition as a trade in and 2000 $ cash I felt like once we disclosed that we were trading in the eclipse that?s all they cared about , the first car that was shown to us was a Chevy traverse, it was nothing like what I wanted and I Made this very clear , the day continued with them showing us car that were nothing like what i wanted or in our budget, finally we found a car and we made a deal on it we drove if the lot and realized it wasn?t a 4 wheel or all wheel drive like we wanted so we called the dealer and told them we are coming back we arrived about 20 min later, at this point I just wanted to go home, but guess what? Our car was gone!!!!! so I had to take a car that I hated !!! Just so we could go home!!! They didn?t care about what I wanted all they cared about was our trade in!!! I still don?t like the car and as soon as I find out who the financial company is I will contact them to arrange a trade in this was a complete waste of time!!!

Got a great deal in a charger for my son. Would recommend thus dealership again. C J was great

Had a wonderful experience today in buying our first car. Thanks to Neli A'asa and his sales associate Jordan Kee for making this experience worthwhile. Would definitely recommend for our families and friends. Thanks for the hospitality, the professional service and most of all a wonderful experience. Top notch customer service and the sales associate Jordan Kee was very helpful and professional. Will definitely come back for another in due time. All the best and keep up with the wonderful service.

Very well maintained and balanced sales staff. I would highly recommend Karl Malone Mitsubishi.

Love my car! Thanks to my awesome sales guy Darius I was able to get the car I wanted for the price I wanted. No hassle and no pushy nonsense. I will refer this place to all my friends and families. Love doing business with people who care about your needs and not just forcing any car in you!

I bought a truck there from Matt and Michael. Both of them were extremely professional. Very willing to help in anyway. I couldn't ask for better help. After looking at several dealerships, these guys helped and we got a good deal Done. Never felt like the stories you hear of buying a car, the back and forth. It was just good in every way. I appreciate them and would work with them again.

DO NOT WORK WITH THIS COMPANY! BIGGEST WASTE OF TIME AND VERY RUDE The salesman and managers at Karl Malone Mitsubishi were such a waste of time. We were very upfront about how much we wanted to spend. Sale rep didn?t seem to pay attention to this at all. None of the vehicles had prices displayed, so we trusted the salesman when he said that the first car that we test drove would work within our budget. When test driving the car, just about every light came on. They promised those would all be fixed and we should start signing the papers. We did not feel comfortable with this so we said we wanted it to be diagnosed before signing. They agreed and came back and said transmission was bad. Then they had us test drive a lot nicer of a car. They said we can make this work with the monthly payment requested. They went back to talk to manager and came back almost tripled what we had very clearly stated with monthly payments. Sells rep then found another car at another dealership and stated once again this one would absolutely work with payments. We drove to another dealership and return back to Karl Malone Mitsubishi and he went back to talk to manger and we he came back yet again it was double than what we could afford. We had wasted about 4 hours at this point so we decided to come back the next day. I found a car online at another dealership, so they said they would pick it up and we could come look at it. Test drove it and loved the car. When we went in to sign all of the papers, we found out they had added $2,000 to the price -they said it was a shop fee. This was not discussed upfront. We stated we didn?t want to sign, so the salesman Bobby came back and said they would add $2,000 more on the trade in. We agreed since this would actually lower our monthly payments. After we signed all of the paperwork and put down $2,000, they told us that they needed to send the car through the shop, and they couldn?t fit it in for 2 days. The entire time we were there they had been saying we would be taking the car home that day, and now it was 2 more days. After waiting the two days they promised, we didn?t get a call. We called them several times and they were not returning our calls. Finally, late that night they called and said that the bank would not approve the interest rate we had discussed, and the monthly payment would be about $100 more than what we agreed on. We finally said no, and asked for a refund on our down payment. The sells rep then became very rude, asking why we would want our money back. When we told him the monthly payment would be too high, he refused to tell us how to get our money back. We asked to speak with a manager - the manager said he would see what had happened with the bank and call us back. We never received a call back. We had to go to the dealership and speak with receptionist for a refund. We ended up talking with our bank to see why they wouldn?t approve a lower rate. The bank said when the dealership sent the paper work over however the car was well over market value because of the $2,000 they added on. The dealership also only sent over info for one loan applicant and there were two of us that should have been on the loan. And they didn?t tell the bank that we were paying off trade-in. Since all of the information given to them was incorrect, the bank set a higher interest rate. At the end of the day I?m glad it didn?t go through. EVERYTHING THIS DEALERSHIP SAID WAS A LIE.

Walked in to look, drove out happy. They took the time to get me a better deal than originally started with, saved me $80 a month and made repairs as promised. Hard to find a good dealership sometimes, but these guys are honest and great to work with ! Thank you

Went shopping for first truck for my son at Karl Malone Used Cars. Larry Cutolo help me find the perfect truck for my son, with excellent customer service!

This past week I ran into Larry Cutolo at Karl Malone Mitsubishi. Thank goodness, boy did he ever make it a worth the time. From the knowledge on his 16 and 17 Mitsubishi's and ability to see into my current and future vehicle needs was astounding. Make sure you look him up when time arrives.