Reviews
Ewald Kia customer service
Mr. Santiago was very easy and great to work with. He helped me figure out what I was looking for and narrowed down the selection to some excellent options. He was very oriented with car details and made the overall process very simple and stress free. I would recommend working with him at Ewald Kia for new or used car buyers!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for stopping in and working with our team and for writing a review. We look forward to seeing you again next time.
Purchase of 2010 Malibu
My son bought a 2010 Malibu and they did not want to provide two keys with working fabs for the car. They were also very pushy about the extended warranty. I would hope they could stand behind what they sell.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Knowleadgable Staff and Great Service
I recently bought a 2014 Kia Sportage from Ewald Kia of Oconomowoc. The team that helped me was fabulous. Shannon, who sold me the vehicle was very knowledgeable and really helped me find the car that best suited my needs. The managers Tom and Chris were also great. They made the process go quickly and smooth. I defiantly recommend if shopping for a Kia, you visit Ewald. They are professional and give you their full attention to find the right vehicle for you. ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for stopping in and working with our team and for writing a review. We look forward to seeing you again next time.
Knowledgeable Staff and Great Service
I recently bought a 2014 Kia Sportage from Ewald Kia of Oconomowoc. The team that helped me was fabulous. Shannon, who sold me the vehicle was very knowledgeable and really helped me find the car that best suited my needs. The managers Tom and Chris were also great. They made the process go quickly and smooth. I defiantly recommend if shopping for a Kia, you visit Ewald. They are professional and give you their full attention to find the right vehicle for you. ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for stopping in and working with our team and for writing a review. We look forward to seeing you again next time.
They never leave you alone.
The Service department won't leave you alone. Numerous attempts via email and phone and they still keep contacting me to come in for my scheduled appt. Hate to tell you (oh wait I have several times) I don't own the car anymore and you promised to remove me from your distribution list. I would never recommend buying a car here because the hassle is painful!!! Please just make it stop!!!
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We greatly apologize for any and all inconvenience this mixup has caused you. Our goal is superior customer service for all of our customers, and we are continually working to improve our systems to provide such service. To eliminate your name from all future communications please email klani@ewaldauto.com with your name and address for immediate removal.
Very unorganized people
Waste of a trip. Drove out thinking it would be less pressure then big city. No idea what they were doing. Ewald's have no clue how to sell a car.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase