All in One Auto Group

The buying process was relatively easy, but not at all worth it after what I went through afterward. I did not receive my tags within the 30 days of purchasing the vehicle. I was told that the DMV had registered my vehicle under someone else's name. After some research of my own, it was pretty clear this was an error on the side of All in One, not the DMV. I was told in multiple occasions that the error was fixed and my plates should be in "any day" when in fact, nothing had been done to correct the error. I started to read reviews on this company and saw that several others had experienced similar treatment: plates not received within 30 days, difficulty in working with the auto group and deception. I was forced to contact the Motor Vehicle Dealer Board (MVDB) for help because it was clear my calls to All in One were going no where. Once MVDB contacted All in One themselves, all the sudden the error was fixed and the plates were in. I found it strange that if this error could have been fixed so quickly, why wasnt it fixed immediately upon discovering the mistake? Why did it take 9 days, countless phone calls, and a call from the MVDB? I love my car, but I will never recommend this place to anyone else.

bought a car in October, still have no plates my sales person takes days to respond to my emails. am very frustrated with this dealership and their lack of business etiquette

A very friendly family business. I kinda loved the experience I had there. I would definitely recommend them to a friend.

I originally wrote the report below. I am happy and very satisfied with the All in One group and their actions to resolve the Title dispute. Great Dealership and would request my original comments be removed. Great Experience! Not a Good experience by Steve Miller from Leesburg VA | December 8, 2015 Back on October 17th we purchased a 2007 PT Cruiser from you. I have not received the Title for the car yet and I have not received my plates and updated registration. We still have another week before the 2nd temporary plates and registration expire. Buying experience was great. The company getting me a title to complete the transfer of the car has been very disappointing and due to this I cannot recommend working with this dealership. Steve Miller Read more at http://www.cars.com/dealers/209870/all-in-one-auto-group/reviews/#kkLeTiaIWqiBIESy.99

After shopping around for a car for weeks I came across All in 1 in Chantilly, VA. I emailed them via Cars.com got a fast response. I could only check out the car on Sunday they opened the Dealership to accommodate my needs. The dealers were very nice and help and I felt no pressure. I ended up buying a car from them knock on wood still driving great with no issues. I would recommend this family dealer they take of your needs. Purchased 2010 Honda Civic

Back on October 17th we purchased a 2007 PT Cruiser from you. I have not received the Title for the car yet and I have not received my plates and updated registration. We still have another week before the 2nd temporary plates and registration expire. Buying experience was great. The company getting me a title to complete the transfer of the car has been very disappointing and due to this I cannot recommend working with this dealership. Steve Miller

I bought a VW Jetta from them & was initially apprehensive because when I walked in -- the place was small and there is literally only space for one/two guys to work in there. But they were actually really friendly and not pushy about the sale. They let me test drive to my hearts desire and later were reasonable when negotiating. I didn't get the car at a total steal, but it was a fair price and they came in on Sunday to let me pick it up and had all my documents in place. It was a good experience overall. Only annoying thing is I only got 1 key & the replacement is $300 not even at a dealership so I should have gotten a discount for that really.

I purchased a 2004 Chrysler Crossfire from All in 1 Auto Group and I must say it was the best and easiest purchase ever and their customer service was 5/5 stars! When I initially test drove the vechicle the check engine light had come on; when I returned to the dealer they immediately tested and identified the problem. They then held the car for me while they waited for the neccessary part to come in so they can make the proper repair. They told me that regardless if I purchased the vechicle that they would still make the proper repairs in order to sell the vechicle (and of course at no added cost to me in the purchase price for the repair of the vechicle). So as they held the it for me and made the repairs, I came back in 3 days for another test drive... the vehicle drove like new with no problems. Now I did note one issue to the owner and that was the air conditioning was not blowing very cold... they said no problem, it probably just needs some added freon. They took it right back into their personal mechanical shop on-stie and filled it right up. The AC was blowing so cold at that point I needed to turn it down. Lastly, the Crossfire was not only driving like it was new... they completely detailed the vechicle inside and out and had just put a fresh wax job on it. They were friendly, courteous, and exceptional in their customer service. They seem to place a high value on their customers and ensuring their vehicles are in the best condition upon delivery. I cannot recommend them enough and only wish that new car dealers/major brand companies had this same level of exceptional and personable service for their customers! Awesome experience and outstanding job All in 1 Auto Group... keep it up, as customer service seems to be a lost art from these days and is a dying quality trait in the auto sales industry. But not with your company... I'll be referring anyone I can yoru way. Thanks again!

I drove from South West VA, to buy my Grand Cherokee. Zia and staff made it fun to buy a car again. Great job guys

I went to the dealership to buy a used car after looking at it I told the salesman I would be back with my husband he said he would have the vehicle cleaned and inspected before I returned the next day I called to make sure they still had the vehicle they told me yes and it was inspected and cleaned, when I arrived neither had been done so another salesman said it would be taken care of by the next day when we returned.... I told him we would be there at a certain time and keep in mind three of the sales people had my cell phone number well after I drove 2 hours to get there with money in hand they inform me they sold the car, it wasn't so much that they sold it but I think a little common courtesy would have been nice, they could have called and told me so I didn't waste half my day!!!!!