Reviews
Excellent service
Our salesman was so outstanding we forgot we were buying a truck and felt more like we were visiting a life-long friend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rhonda, Congratulations on your new truck! We hope you enjoy the new ride and all that it has to offer. Your feedback is greatly appreciated and we are glad to hear that your salesman made for such a good experience. We wish you all the best and look forward to working with you again in the future. Take care! Sincerely, Richard Larson - richardlarson@bobstall.com
Great customer service
I spent years working for Quick Lube plasces like Jiffy & Valvoline. I used to hate it when customers took their keys. I totally took my keys with me!!! I felt so silly, however, Davor sent the courtesy shuttle to come get my keys. That was really awesome! My wife would have been really angry if I had to have her come get them and bring them back. Thank you! Oh, yeah, and they did not make me feel silly about it. Thanks again, I know how annoying that is.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, We are glad to have been able to work with you, and not to worry about taking your keys. These things definitely happen and we are glad it worked out to where no one was put in an odd spot. We look forward to working with you again and wish you all the best in the meantime! Sincerely, Richard Larson - richardlarson@bobstall.com
Great service and compassion.
When I took our new Traverse home, just 2 miles from the dealership, we were rear-ended by a 17 year old boy. I called Oswald and he said to bring it into the body shop. I did. Then I had surgery the next day. A week later, they brought the car to my house, while my husband was at work. That was awesome service! The car is just as it was when I picked it up the first day! I still haven't driven it, as I am in a cast and can't. I can't wait to drive it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, Thank you for taking the time to leave us this review! The circumstances certainly are unfortunate but we are pleased to have been able to lend a hand with your vehicle. We understand the inconvenience of being without one's vehicle and we work hard to provide the best in timely and professional service. Let us know if we can ever be of help and enjoy the new ride once that cast comes off! Sincerely, Richard Larson - richardlarson@bobstall.com
Great Service
Greg White did a excellent job from start to finish to assure me that my needs on my vehicle would be taken care of. I got excellent service on my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to hear it and appreciate you taking the time to provide us with your feedback. Greg definitely works hard for our customers and his efforts have made him very popular around the dealership. Do not hesitate to contact us directly with any questions or service needs in the future and we will be happy to lend a hand. All the best and take care! Sincerely, Richard Larson - richardlarson@bobstall.com
Strainght forward deal, no games
It was straight forward, no games. The price of the truck quoted with discounts on the phone was exactly as it appeared. I was given the link to value my trade-in and got $100 over what was extimated on that site which was higher than other sites for estimation. Again, everything was straight forward.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Donna, Thank you for the kind words and we are glad to have had the opportunity to work with you. We hope you enjoy all that your new truck has to offer! We are here to lend a hand with any questions or service concerns that may arise and we look forward to having the opportunity to work with you in the future. Take care! Sincerely, Richard Larson - richardlarson@bobstall.com
Friendly and reliable - a great experience!
I have been a customer for over 16 years and I keep returning to this dealership because they treat me with respect and make me feel very special. They stand behind their cars and have excellent sales and service departments.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your continued business is greatly appreciated and we are always happy to lend a hand. Thank you for taking the time to provide us with your feedback and we hope all is well with you. Do not hesitate to contact us directly with any questions or service concerns and we will be happy to lend a hand. All the best and we look forward to your next visit! Sincerely, Richard Larson - richardlarson@bobstall.com
Great customer service
Customer service was great. Waiting area was accommodating for adults and children. I had my 2 year-old son with me while waiting for almost 4 hours for car to be serviced. He was very happy so it made waiting stress less. Davor from Service department was helpful. The only thing is I had to come back next day because another issue but was only charged for part.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Therese, Thank you for taking the time to provide us with your feedback. We greatly value the opinions of our customers and it was a pleasure to have been able to work with you. Do not hesitate to contact us with any questions and we will be happy to help. All the best on the road and stop by again soon! Sincerely, Richard Larson - richardlarson@bobstall.com
Great service
I have never had a better experience. Your customer lounge is superb and the complimentary coffee and water was a nice touch. Your staff is exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, It is great to hear that your recent experience was top notch. We aim to provide our customers with the absolute best and we appreciate you taking the time to write us a review. Our team members are always here to lend a hand and we look forward to working with you again. Be well and all the best! Sincerely, Richard Larson - richardlarson@bobstall.com
Superior service and a shining facility.
Our sales person was Thomas Lopes. He can only be described with the use of superlatives. Kudos to the staff at Bob Stall. Even though they were busy, we were made to feel as the only customer. Thank you and a very special thank you to Thomas Lopes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, We appreciate the kind words and are pleased to have had the opportunity to work with you. It is our goal to provide a flawless and beneficial experience to each and every customer, and Thomas definitely exemplifies this mission. Let us know if you ever have questions or need help with a vehicle and our team will be pleased to lend a hand. Sincerely, Richard Larson - richardlarson@bobstall.com
Great selection, friendly staff
Bobby Stanley was great. This is the 5th vehicle I have purchased there since 2006 and have referred 3 of my friends there as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Darren, Congratulations on your newest vehicle and we are glad to have had the opportunity to work with you again. Your continued business is greatly appreciated and we look forward to working with you for years to come. Bob definitely works hard to ensure that our customers get the most out of their experience. Let us know if you ever have questions and enjoy all that your new vehicle has to offer. Sincerely, Richard Larson - richardlarson@bobstall.com