Ray Chrysler Dodge Jeep Ram

Very pleased with service and service writer Luis, repair diagnostic, warranty approval and repair done very quickly and professionally. Have never had such a great experience in the past with other dodge dealerships.

The whole team at Ray (Sales to Finance) are great. Very upfront on pricing and financing was easy and quick! Great experience

Great teamwork! Gage has excellent energy! Very pleased. I recommend this place for your next vehicle!

Whoever you take your vehicle to here (DAVE is who usually handles my truck) definitely takes care you of you 101%. They are straight up with you and to the point. Always take care of my Truck.

This survey has already been responded to. Please update your records as constant reminders are off putting.

I originally chose Ray Jeep because I wanted to support the Johnsburg family that owns the dealership. I also appreciated that they offer courtesy cars, making service appointments more convenient without needing to take a day off work. However, I’ve noticed a lot of turnover at the dealership, which I understand given the economy. I recently came in for an oil change and tire rotation, and during the courtesy inspection, I was told my battery would need replacing soon. Unfortunately, I didn’t realize just how soon—I ended up needing a tow just two days later when my car wouldn’t start in the cold. Initially, Ray Jeep told me they couldn’t provide a loaner, which was frustrating. After calling back and speaking to a manager, I was grateful they made an exception and helped me with a courtesy car. That said, I do have upcoming repairs that will require another rental through Enterprise, and I’m hoping that process won’t be a hassle. Overall, I appreciate Ray Jeep’s local roots and service perks, but I wish communication and consistency were stronger.

Went in for routine maintenance and a rear wiper arm replacement on my 2021 Durango. The appointment went well and as expected. The wiper arm was in stock. Service Adviser Mike Olson was friendly and helpful. I received an real nice inspection video during the service from the mechanic which was detailed and clearly pointed out some areas of attention. The invoice was reasonable.

There is no compelling reason for me to recommend you. Service was okay. Nothing special. So my actual answer to the question above is maybe. I only answered yes because there are two options so take from that what you would. . I receive the same service at other places. There is nothing that differentiates you like providing additional service at no additional cost. I got a car wash. Thank you, but everyone gives a car wash. We want real price competition or really step up the service for the money we pay, and I don't mean a free toaster either. Also, the amount and number of fees are ridiculous. All the disposal and shop fees are just greedy. The days of Covid are over and it is time you start realizing you are not in the driver's seat anymore. The customer is.

Service rep was knowledgeable, courteous and friendly. My experience was great! Will be back! Thanks

Chrissy was great to work with from diagnosis to scheduling appointment after parts arrived. Thanks