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Fields Motorcars

(198 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2016 consumer dealer award

Reviews

(198 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fields Motorcars from DealerRater.

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Contacted Fields for help in purchasing a part.

Contacted Fields for help in purchasing a part. Was told someone from service/parts would contact me shortly. 8 weeks later still waiting for the call.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jim, I'm sorry to learn about your experience waiting for a call back from our team. This is not the level of service we aim to provide and I'd like to help resolve this issue promptly. Please reach out directly so we can assist you with purchasing that part as soon as possible. Thank you, Greg Ott - Service Manager - +1 (888) 797-7681

Katie is an outstanding service representative and has

Katie is an outstanding service representative and has outstanding communication skills and is very knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Don, we're delighted to know that Katie provided you with outstanding service at Fields Motorcars. We appreciate your kind words and are here for any of your future needs!

An overall rating of SUPERB!

An overall rating of SUPERB! The service was timely and Sarah knowledgeable and a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

James, we're delighted to know you had a superb experience with Sarah at Fields Motorcars. Thanks for the positive feedback!

Professional and courteous. Met my expectations.

Katie was instrumental in overseeing the service my car required. Appreciate her assertiveness in ensuring desired results for myself and Mercedes. Whatever issue I had they took care of it without hesitation. Thanks to the Service Manager as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're so glad to know that Katie and our Service Manager were able to provide you with the top-notch service we strive for at Fields Motorcars. Thank you for your kind words, it's great knowing they took care of any issues without hesitation!

Poor Customer Service Counter

When I got to the dealership to retrieve my vehicle, the lady at the counter gave me the wrong paperwork and the wrong car keys. She just went straight asking just for the last name and not confirming any other information, right after that, I paid for what I thought it was my service, however, the lady at the counter gave me the wrong paperwork and the wrong car keys after I paid, that meaning that she made pay for someone else's service, I mean, what kind of professionalism is that? right after I found out that it was not my vehicle and neither my service I spoke to the lady at the counter and "voided" the transaction, however my bank institution handles the voiding process differently therefore I would not get my money back right away. After such thing, she gave me the correct paperwork for me to pay, however, she was acting like nothing happened and giving me a fake apology about it. The attitude was not right on her. You have to verify the customer's information before giving away a vehicle after a service. This is not a fast food chain, is a Mercedes Benz dealership. Thankfully my advisor Laura took care of the situation. Thankfully I was provided with a discount in regards to the inconvenience, but I do not think I would drive again 45 minutes to the dealership for this kind of situations.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Will, I'm really sorry to read about your experience at our dealership. This is not the level of service we aim for. I appreciate Laura stepping in to help resolve this situation and provide you with a discount for the inconvenience. Your feedback is invaluable as it helps us improve our services and prevent such incidents from happening again. I would appreciate the chance to earn back your business. If you're willing, would you please contact me so we can talk this through together? Thank you, Greg Ott - Service Manager - +1 (888) 797-7681

Great place to get service and purchase

This shop will pick up and deliver and they offer a loaner. Very pleased with Kathleen and the service she provided. Will continue to use this location

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sam, we're glad to know you had a positive experience with Kathleen and our team here at Fields Motorcars. We look forward to continuing to serve your automotive needs!

They are professional and welcoming and faster tha

They was fast in appointment and the service was very good and they are friendly I like this dealer because they have smooth service and welcoming

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mike, we're glad to know you found our service at Fields Motorcars to be fast and friendly. We appreciate your feedback and look forward to serving you again in the future!

Happy Customer

I can always trust Katie to handle all my car care services. She’s always prompted with returning my calls but most importantly courtesy and professional when I speak with her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the great review! We're so glad to hear that Katie and our team have continued to provide you with excellent and reliable car services. We appreciate your business and look forward to serving you again at Fields Motorcars! Take care!

Exceptional Service

Katie was exceptional checking in my car and arranging a loaner car to be delivered to my house. She made sure I was kept up to speed on everything that was being done to my car, and when it would be finished. Katie exemplified why I always do business with Field’s.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Paul, thank you so much for the positive feedback! We're glad to hear that Katie provided exceptional service and kept you well-informed throughout the process. We appreciate your continued business with Field's Motorcars and wish you safe travels ahead. Have a great day!

Katie and Allison make it do business with Fields!

Katie was wonderful! She helped me through everything with courtesy and efficiency! Allison was wonderful as well when I needed to get things out of my car after Katie rented a car for me during the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to hear Katie and Allison took such good care of you throughout your vehicle service, Linda! We'll be sure to pass on your kudos to them. Our team appreciates your business and looks forward to seeing you again at Fields Motorcars!