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West Hills Kia

(150 reviews)

Reviews

(150 reviews)

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Safety recall service

On 6-6-23 I took my 2016 Kia Soul EV+ in for a safety recall. Upon arriving at the service entrance, a service rep immediately met me at my car. I was ushered into the service lobby where all pertinent information was exchanged and I was offered a ride to and then back from a restaurant where I could have breakfast. How good is that! A very professional and courteous service staff. Thank you all 👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are delighted by your review, Mykee! Thank you for putting your trust in the team at West Hills Kia to address the safety recall of your 2016 Soul EV +. It's always our pleasure to ensure our valued customers have transportation while they wait for their service to be completed, and we hope you'll call on us next time. Drive safely and take care!

Service dept

Everything was handled professionally and timely. Hanna was great took the effort to make sure the service was all explained. The rental department also took good care of me .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Enrique, it is wonderful to hear that you had such a great experience with us at West Hills Kia! We are glad Hanna was able to expertly explain your service and the rental department took great care of you. Thanks for choosing us - see you next time!

Great Experience

Had a great eperience at this dealership. Didn't plan on buying new SUV when I arrived but drove off the lot in a new one! They treated me with respect and no hard sales tactics. I felt I got a great price on my trade-in. If you're in the market for a new Kia, or excellent used car, stop in and as for Landon Rogers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate you taking the time to write us such a positive review, Paul! It's great to hear that your visit to West Hills Kia was an enjoyable and successful one. We're proud of our team for giving you top-notch service without any pressure or sales tactics. Thank you for trusting us with your business, and we hope you enjoy your new SUV!

A great car buying experience

The team at this dealership was just great to work with. I would definitely go back there again. They had a great selection of vehicles and went out of their way to make sure the vehicle we selected was ready to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with the West Hills Kia team. Drive safely, and we hope to see you back again down the road!

REMARKABLE EXPERIENCE

“I had a great experience with Jeff and Phil at the dealership. They were very helpful and patient with me as I sold my 2020 Camry. They answered all my questions and made sure I was comfortable with my decision. I would definitely recommend them to anyone looking for a to either buy or sell a car.”

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're so glad to hear that Jeff and Phil provided a great car-selling experience for you at West Hills Kia! Thank you for choosing us to trust with your business. We hope to work with you again in the future!

Stephanie

Stephanie was wonderful and attentive. She worked well with us and we appreciated her professionalism. She had followed up with us concerning any questions we have had about our purchase. Thoroughly enjoyed the experience with her and the dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the review! We are thrilled to hear that Stephanie delivered such a friendly and attentive purchase experience. We appreciate your kind words and hope to see you back again at West Hills Kia. Safe travels!

Great Customer Service!

Aundrea and others at West Hills Kia are great! We have long been customers of West Hills Kia and wouldn’t take our vehicle anywhere else. The staff is pleasant, professional, and personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Donna, thank you for your kind words about Aundrea and the team at West Hills Kia! We appreciate your loyalty and are grateful for your continued trust in our business. Drive safely, and we'll see you next time!

Excellent experience

Excellent service, from Lacey from the time I walked in to the end of my visit. Nothing but genuine care from everyone there today. Expedited my service, since they were unable to provide me with a ride to and from home. Great group of people, thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for leaving West Hills Kia a five-star review! We are so glad that Lacey was helpful from start to finish and left a great impression. See you next time!

Excellent Service

All the employees were very courteous and friendly. As I got out of my car, a young man greeted me and opened the door for me to enter the building. Then I was greeted by Jason Crosier. He took down all of the information needed to service my vehicle. Jason was very helpful. The service needed was completed in a timely manner and my car was returned to me vacuumed and clean. Thank you for a job well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are thrilled that you had such a positive experience with Jason and the team! Thank you for choosing West Hills Kia and for sharing your experience. Drive safely until we see you again!

Kia West Hills is the best of the hills!

Bought my 2020 Telluride from these folks and have used my maintenance package over the years with them. They have always been kind, courteous, and patient when handling my vehicle, offering complimentary cleaning(and coffee!), and staying proactively communicative during vehicle servicing. While I was waiting, they sat with me and answered my questions about the possibility of owning an electric vehicle. They applied zero buying pressure and happily offered to answer any questions I had or would have in the future. I look forward to buying my next vehicle from these folks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are so happy to see that our team is providing you with service that keeps you coming back to us, Ian! Thank you for supporting West Hills Kia and we will see you next time!