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West Hills Kia

(163 reviews)

Reviews

(163 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I have purchased several cars from west hills going back

I have purchased several cars from west hills going back to 2003. My recent service experience was excellent. Jason made it convenient and easy and the work was completed ahead of time. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I have been going to West Hills Kia for 3 years now and

I have been going to West Hills Kia for 3 years now and have nothing bad to say, Jason and Audrea have been good to me as I get oil changes monthly due toy job. The $199 3pk special has saved me tons of money!!! My 2019 Kia is at 208k and going strong! My only complaint, I wish the oil package included the Tire Rotation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Truly an enjoyable time with everybody there.

Truly an enjoyable time with everybody there... we got the car we wanted with all the features we wanted and right away... really happy with West hills Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Easy purchase, very nice salesman (Tyler) , no

Easy purchase, very nice salesman (Tyler) , no shenanigans and straight forward dealing. Our 2nd purchase there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thank you Aundrea Caldwell.

Thank you Aundrea Caldwell. She was very pleasant and helpful while my 2023 Sportage was getting dialed in. You rock.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I was pleasantly surprised with my experience at West

I was pleasantly surprised with my experience at West Hills Kia. My service advisor MaeKayla was awesome and walked me through everything keeping me up to date on everything that was done/was requested to be done on my vehicle. MaeKayla had great customer service skills and really made our whole interaction feel more personable! She talked to me like a normal human and not someone who was just trying to sell me things. The oil change process is also very quick and efficient which im very appreciative for! Will definitely keep coming to West Hills Kia for my maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ryan, it's great to know that MaeKayla provided you with such a personable and efficient service experience at West Hills Kia. We truly appreciate your feedback and are here for any of your future maintenance needs!

I had a bit of a rocky start with a car purchase at West

I had a bit of a rocky start with a car purchase at West Hills Kia during COVID, but they have made a complete turnaround and I bought a new Kia Soul about a week ago. I absolutely could not have been happier with the entire experience. The salesman, Colton, was friendly, knowledgeable, and careful to get me the exact car I wanted, down to finding the color interior and exterior I sought. I never felt any pressure from him to buy a car that I didn't want. I also had a very good experience with the General Manager, Ken. Cody in Financing was helpful and made sure to guide me to options and a payment I could work with. I do not hesitate to recommend West Hills Kia to anyone seeking a hassle-free buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Carol, it's great to know that Colton and the team at West Hills Kia were able to turn things around for you! We're glad your new Kia Soul is exactly what you wanted. Thanks for recommending us - we appreciate it!

The Service rep Alex was kind and attentive ,and very

The Service rep Alex was kind and attentive ,and very helpful and quick with explaining and answering any questions I had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Emily, it's great to know that Alex provided you with such attentive service at West Hills Kia. We're always here for any questions or needs you may have!

Always prompt, informative and great service vibe at

Always prompt, informative and great service vibe at dealership is awesome. Attentive at all times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

The team at West Hills Kia loves seeing great reviews! Thank you, Carol!

I bought a used Jeep Wrangler from salesman Stephen and I

I bought a used Jeep Wrangler from salesman Stephen and I am very happy with the deal. Stephen was friendly and professional. He answered all my questions and helped get me fair price. The Jeep was very well maintained and their service department inspected and corrected some items before listing for sell. I would recommend Stephen to anyone looking for a reliable and honest salesman. Thank you, Stephen and West Hills Autoplex, for making my car buying experience a great one!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Aylon, it's great to know that Stephen provided you with such a positive experience at West Hills Kia. We're glad the Jeep Wrangler met your expectations and we appreciate your recommendation! Enjoy the ride!