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Mercedes-Benz of Tyler

(264 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award

Reviews

(264 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Tyler from DealerRater.

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New car

I bought a car from this dealership with help of Brandon Steward. He was very friendly and a great help to my grandfather and I ! I absolutely love my Cadillac 💗👏 thanks so much Brandon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Convenient and Helpful

Kelly was easy to work with. Made me feel very welcome. Scheduling a test drive was quick and painless. Very knowledgable about the vehicle. Compared to other dealerships, the buying process was fast and easy. Will come again for future vehicle purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Kelly was able to make your buying process so great. Thanks for taking the time to let us know how we did, and thanks again for your business!

I love my new GLC 43 Coupe

What can I say, when our wonderful sales person, Kelly Morgan suggested I look at the GLC Coupe as a possibility for what I was looking for, I was impressed with what I saw. I wanted a sports car look in a 4 door car. And the GLC Coupe delivered that style. Plus it being an AMG 43 places this crossover as a legitimate sports car in more than just looks. I forget its still a functioning SUV that can maneuver as a Grand Prix contender any day of the week. Since I drive frequently to Houston from Bullard, I needed safety and creature comforts to get me through all the hours of traffic, besides being just sporty. And with all the extra packages I got with this car, I also have peace of mind that I'm driving a very technologically advanced car that stresses safety and convenience as much as styling. I have the heads up feature, great GPS, the 360 camera, large screen to view it all, and a great sound system to entertain me through the drive. I couldn't have picked a better vehicle to fit my needs than my new GLC 43 Coupe. Thanks Kelly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Kelly was able to make your experience with our dealership so great. Thanks for taking the time to let us know how we did, and thanks again for your business!

My awesome salesman

Brandon Stewart was very helpful from the start. He worked with us to get a Lowe payment and was very friendly. Very good experience! Sherry

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Brandon made your experience with us so great! Thank you for taking the time to let us know how we did, and thanks again for your business!

Wonderful experience.

I haven’t bought from Tyler mercedes in a few years but when looking for a new mercedes this go around I have them a xxxx at it and we had a wonderful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Kelly was able to make your experience with our dealership so great. Thank you for taking the time to let us know how we did, and thanks again for your business!

Amazing and great

Great service and great people who will help you find the best. Never had a better and easy experience. I recommend the dealership and the dealers for amazing service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Brandon made your buying experience so enjoyable. Thank you for taking the time to let us know how we did, and thanks again for your business!

Great Experience!!

Easiest car buying experience I have ever been associated with! Brandon and the whole staff were friendly and great to work with. I highly recommend this dealership for a no haggle great buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased that Brandon made your buying process so great! Thank you for taking the time to let us know how we did, and thanks again for your business!

Service not documenting complaint

MB was in shop many times; reoccurring complaint of alignment wheel issue not documented in MB computer system. I sold my car & left MB after 4 years & two MB?s.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Stressed out consumer, but not anymore...

I do not like purchasing a car. Brandon Stewart made this deal very smooth. The dealership is very professional and understands the stress of my big purchase. Definitely recommend to all my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Brandon made your car buying experience with our dealership so great. Thanks for taking the time to let us know how we did, and thanks again for your business!

best car buying experience ever

Mercedes-Benz of Tyler is by far the best. The professionalism, courtesy, friendliness, and attention to detail is beyond compare. Kelly, Michael, Lara, and the concierge dept are beyond compare. They make what is usually a stressful experience a pleasure. I'm a customer for life and obviously I highly recommend this dealership!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Kelly and the rest of our team made your experience with our dealership enjoyable. Thank you for letting us know how we did, and thanks again for your business!