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Mercedes-Benz of Tyler

(264 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award

Reviews

(264 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Tyler from DealerRater.

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5 Star Service!

Metceces Benz of Tyler and salesman Josh Goolsby were friendly and knowledgeable and made us feel comfortable and informed from the minute Josh met us at the door. We are first time Mercedes-Benz purchasers and had a lot of questions and things to learn about their cars. We are thrilled with our 2018 E-300 - and look forward to a long relationship with Josh and the service team at Mercedes-Benz of Tyler!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Josh was able to make your buying process enjoyable. Thank you for taking the time to let us know how we did, and thanks again for your business!

Made my Christmas

Brandon Stewart took a cold call from me the week before Christmas. I’ve never had such an easy experience in buying a car in 70 years! His “can do” attitude and total knowledge of the car was so reassuring considering it was in Tyler and I was in Santa Fe! I wish every salesman and car I’ve bought could have been so delightful!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Brandon made your buying process so enjoyable. Thank you for taking the time to let us know how we did, and thanks again for your business!

Wonderful experience!

This is my third buy from Mercedes Benz of Tyler. The buying experience was very pleasant. All my questions were thoroughly answered. They were very promp in delivering my new car. I would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Brandon made your buying experience pleasant. Thank you for taking the time to let us know how we did, and thanks for your continued business!

I hate to waste time at a dealership- MBOT is awesome!

MBOT has an excellent sales and service department! Everyone has always been very friendly and willing to help. I have owned 3 Mercedes. The last 2, I purchased from MBOT. I cannot thank them enough, especially to my salesman, Michael McLaughlin-thank you for taking care of me the past 5 years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Michael and the rest of our team made your buying experience so great. Thank you for taking the time to let us know how we did, and thanks again for your continued business!

Wonderful Experience

Michael was easy to deal with. No pressure, answered all our questions, and delivered the car to our house when it was convenient for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Michael made your buying process so easy. We appreciate you taking the time to let us know how we did, and thanks again for your business!

Great experience

Our sales rep, Michael McLaughin was courteous, easy to deal with and made our car buying experience a breeze. Great salesman, and a great dealership. The whole process was seamless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Michael made your buying process so enjoyable. Thank you for taking the time to let us know how we did, and thanks again for your business!

Exceptional Service

My family and I recently purchased another car from Mercedes- Benz of Tyler, and just like the first time, it was a wonder experience. We had the pleasure to work with Bandon Stewart. He was friendly, knowledgable, and professional. Can't say enough good things about the team at Mercedes-Benz of Tyler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Brandon made your buying experience so enjoyable. Thank you for taking the time to let us know how we did, and thanks again for your business!

Perfect Match

Great people from sales, management to finance. The price was hands down the best around town! I could not have asked for a better experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Brandon and Kelly were able to make your experience so great! Thanks for taking the time to let us know how we did, and thanks again for your business!

Review of Dealership

Brandon was friendly and very knowledgeable. Just the right mix of interest in helping the customer without a high pressure pitch. He let me lead and he helped me find what worked for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Brandon was able to make your buying experience enjoyable. Thanks for taking the time to let us know how we did, and thanks again for your business!

Synergy

This dealership has great synergy and works together well as a team. Brandon Stewart went above and beyond to earn our business. We'll be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Brandon made your buying experience enjoyable. Thank you for taking the time to let us know how we did, and thanks again for your business!