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Mercedes-Benz of Tyler

(264 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award

Reviews

(264 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Tyler from DealerRater.

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Excellent

Very professional sales team it was worth the drive got a good price for my trade in and an excellent price on the escalade I purchased

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you so much! We are pleased that Michael made your buying experience so great. Thank you for taking the time to let us know how we did, and thanks again for your business!

Great Experience

My husband and I received a friendly greeting when we enrered the front door. Shatonia was great very attentive, we didn't feel pressured, allowing us to make a decision we were comfortable with. She was patient and very informing. The whole team made us feel welcome. This was an experience at MB I would recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased that Shatonia and the rest of our team were able to make your experience so great. We hope you are loving your new vehicle, and thanks again for your business!

In and Out

Went online and found 2 cars that was amazing. Had a good friend at a classic Toyota and called him and told him about 2 cars that I would like but ended up getting 1. He referred me and the rest is history. Price was very fair and everyone was happy. Excellent place to buy a car, truck, or suv. Thanks

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased that Brandon was able to make your experience at our dealership so great. We hope you are enjoying your new vehicles. Thank you for taking the time to let us know how we did, and thanks again for your business!

My sales women Kelly Morgan went above and beyond

It is easy to explain, sales woman Kelly Morgan went above and beyond to help me obtain the car of my dreams!!!!!!! I life in Maryland and to buy a car in Texas I was very leary to but a car long distance however the process was a breeze!!!!! I would highly recommend this dealership again and again!!!! Outstanding customer service!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Kelly made your buying process so great. Thank you for taking the time to let us know how we did, and thanks again for your business!

Director of Student Advising

My Experience was very good. Mr. Michael Mclaughlin gave me all the attention that was needed. He is a great customer service man. Everyone we talked to was very nice to us. Great place to buy a car. I like my car .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much. We are pleased that Michael was able to make your experience with our dealership so enjoyable. Thanks for taking the time to let us know how we did, and thanks for your business!

Great staffing company

This dealership well was well beyond my expectation in dealing with a dealership. The dealership was friendly, understanding, knowledgeable, and helpful. We will definitely be going back to this dealership in reguards to vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are so glad to hear that Brandon and Amanda made your experience with our dealership so enjoyable. We appreciate you taking the time to let us know how we did, and we hope you are loving your new vehicle! Thanks again for your business!

Always a good experience at Tyler M-B

I just started a lease on my third vehicle from this dealership. I have nothing but positive experiences dealing with everyone that works here and with the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Michael and the rest of our team have made your experiences at our dealership so great. Thanks for letting us know how we are doing, and thanks again for your business!

Wonderful!

Michael was great to work with and kept us informed as to the status of my vehicle. Laura was great in educating me about the vehicle. Everyone we dealt with was exceptional!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Michael and the rest of our staff were able to make your experience so enjoyable. Thank you for taking the time to let us know how we did, and thanks again for your business!

Exceptiona

The care we received was exceptional! Our vehicle was ready for us to take home when we arrived at the dealership. We will definitely recommend you guys to all of our friends who are looking for a new/used vehicle!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Brandon made your experience with our dealership so great. Thank you for taking the time to let us know how we did, and thanks again for your business!

New SUV ordering and delivery

My wife and I experienced absolutely wonderful customer service. From ordering my new SUV to getting delivery, the process was great. Never any surprises, always kept up to date on the delivery date and professional people at every point. I highly recommend Mercedes Benz of Tyler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are pleased to hear that Michael and the rest of our team were able to make your buying process so enjoyable. Thank you for taking the time to let us know how we did, and thanks again for your business!