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Meet Chris Smith

Chris Smith headshot
Toyota Service Advisor 423-892-0661
(141 reviews)

Reviews

Top notch I have been going to this dealership for many

Top notch I have been going to this dealership for many years! They do everything they can to make sure they do a good job and keep you comfortable,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

I had a 30k mile service and a recall performed.

I had a 30k mile service and a recall performed. The service manager worked hard to get me out of there quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

Above the mark!

Above the mark! I really love the valet service - it really saves me a lot of time ! . I must have gave my home address by accident to the scheduler , but Deb came straight to my work 30 mns away and was very nice about the situation. Chris gave me good updates and was able to get my license plate off. Thanks Chris. Always thankful to Sandy and reviewing my bill with me on the phone. Thanks again for all the hard work and seamless workflow.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Capital Toyota Family and thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

The staff were very virtuous and did a great job at

The staff were very virtuous and did a great job at meeting the needs of my visit ,they left my truck in clean and excellent service,will definitely be back,Thank All of You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave such a great review!

Consumer response

Vbullock67@gmail.com

Consumer response

Great service friendly and attentive

Excellent service….

Excellent service…. On time… professional and thorough….. Once again (why 15 words??)…..excellent service today

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and we appreciate your feedback on the form requirements

Very good very good very good except for this survey

Very good very good very good except for this survey which is totally too cumbersome….. I’d be surprised if even 25% of your customers follow through…. I love this dealership but I’ll never do another survey for you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a great review and we truly do appreciate the feedback!

Very prompt, professional and completed work as

Very prompt, professional and completed work as requested. One of the more pleasant dealer experiences

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a great review!

I have had four great experiences at Capital Toyota.

I have had four great experiences at Capital Toyota. The first was the day of purchase and the next three have been Toyota care maintainence schedule appointments. All were handled very professionally and in efficient manner. I would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a great review and welcome to the Capital Toyota family!

As always they were courteous and helpful and friendly.

As always they were courteous and helpful and friendly. I feel like they are honest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Thank you for having my best interest at heart and for making every visit pleasant.

Always great service!

Always great service! Richard is the Best! Although everyone is super nice! Worth the drive from Dalton!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review as well as the effort you put into coming to see us!

Consumer response

Great Service! Service SELLS 😊