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Meet Chris Smith

Chris Smith headshot
Toyota Service Advisor 423-892-0661
(141 reviews)

Reviews

They do a great job in service of your vehicle.

They do a great job in service of your vehicle. Are very friendly and aim to please

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service team at Capital Toyota. Providing excellent service and aiming to please our customers is what we strive for. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Your satisfaction is our priority. Thank you for choosing Capital Toyota!

No issues, pick up service while I work is a plus.

No issues, pick up service while I work is a plus. Advisor honest and put my needs first. Will turn for service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear about your positive experience with our pick-up service and honest advisors at Capital Toyota. Your convenience and satisfaction are our top priorities, and we're delighted to know that you feel well taken care of. We look forward to serving you for your future service needs, and please don't hesitate to reach out if you have any more questions or requirements. We're here to assist you with a caring and uplifting attitude. Thank you for your kind feedback! 🚗😊

Fantastic service.

Fantastic service. They always put their customers first. I highly recommend them. Great vehicle's and great service. Love my Sienna van and Capital Toyota. Chris is always courteous and efficient. They work quickly too.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! 😊 We're thrilled to hear that you've had a fantastic experience with us and that you feel we always put our customers first. Your high recommendation and your appreciation of our vehicles and service are heartwarming. Chris is a valuable part of our team, and we're pleased to know that you find him courteous and efficient. We take pride in providing speedy and top-notch service, and your satisfaction is our utmost priority. Enjoy every moment in your Sienna van, and know that we're here for any future needs or questions you may have. Safe travels!

I have been using Capital Toyota for at least 11 years.

I have been using Capital Toyota for at least 11 years. In all that time they have been great. The people at Capital have always been extremely courteous, competent and a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a loyal customer of Capital Toyota for over a decade! We truly appreciate your continued trust in us. It's wonderful to hear that our team has consistently provided you with courteous and competent service throughout these years. We strive to make your experience a pleasure, and we're here to assist you whenever you need us. Your satisfaction is our top priority, and we look forward to many more years of serving you. Thank you for your kind words and for being a part of the Capital Toyota family!

Service is always 100% first class.

Service is always 100% first class. Always do what they say when they say it for how much they say it will be. Love this place!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your glowing feedback! 🌟 At Capital Toyota, providing 100% first-class service is our commitment to our valued customers, and we're thrilled to hear that we've consistently met your expectations. Reliability and transparency are key aspects of our service, and it's wonderful to know that you appreciate our dedication to delivering on our promises. Your loyalty means the world to us, and we're honored to have your trust and support. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. Thank you for choosing Capital Toyota, and we look forward to continuing to provide you with exceptional service in the future. Your satisfaction is our priority!

Great service.

Great service...and Debbie is a top notch valet! Will be back when the other car needs service!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our great service and recognizing Debbie as a top-notch valet at Capital Toyota! 🌟 We appreciate your kind words, and we're delighted to hear that you'll be returning for service when your other car needs it. Your satisfaction is important to us, and we look forward to providing you with exceptional service once again. If you ever have more feedback to share or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Capital Toyota, and we can't wait to serve you again!

Great job.

Great job. Routine maintenance was professional and easy. Checkin in for my appointment was effortless and made it all smooth.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us! We're pleased to hear that your routine maintenance visit to Capital Toyota was professional and easy. Our goal is to make every service appointment as smooth and hassle-free as possible for our valued customers. Effortless check-in and a seamless process are important aspects of our commitment to excellent customer service. If you have any more maintenance needs, questions, or would like to schedule another appointment, please don't hesitate to reach out. We're here to provide you with exceptional support and service. Thank you for choosing Capital Toyota, and we look forward to serving you again in the future.

Always a great experience.

Always a great experience. Service is super helpful. Chris Smith is always available to help me out.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive feedback with us! We're thrilled to hear that you consistently have great experiences at Capital Toyota and that our service team, particularly Chris Smith, has been instrumental in making your visits enjoyable and helpful. Providing excellent customer service and ensuring our customers have a seamless experience are our top priorities, and we're delighted to know we've been meeting your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out to Chris or our team. Thank you for your continued trust in Capital Toyota. We appreciate your support and look forward to serving you again.

Great Selection of vehicles.

Great Selection of vehicles. Great Sales Team. Patrick Shadrick is really good. Outstanding Finance Deptartment. Exceptional Service Department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and positive review of Capital Toyota! We greatly appreciate your feedback and are thrilled to hear about your exceptional experience with our dealership. We take great pride in offering a wide selection of vehicles to meet our customers' needs, and we're glad to hear that our selection met your expectations. Our sales team strives to provide excellent customer service, and we're thrilled to know that they delivered a great experience for you. We will pass along your compliments to Patrick Shadrick for his outstanding service. Additionally, we're delighted that you found our finance department to be outstanding. We understand that financing plays a crucial role in the car-buying process, and we're committed to ensuring a smooth and efficient experience for our customers. Lastly, we're pleased to hear that our service department provided exceptional service to you. Maintaining the reliability and performance of your vehicle is important to us, and our service team works diligently to meet our customers' needs. Thank you once again for your positive feedback. We truly value your business, and we're here to assist you with any future automotive needs you may have.

Great staff , all round dealership.

Great staff , all round dealership. Bought new 4 runner ,would buy again . Never an issue

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback and for choosing Capital Toyota for your automotive needs. We are thrilled to hear that you had a great experience with our staff and consider our dealership to be exceptional in every aspect. Congratulations on your new 4Runner purchase! We are delighted that you are satisfied with your decision, and we appreciate your trust in us. Our team works hard to ensure that our customers have a seamless and enjoyable buying process, and we are glad that we were able to meet your expectations. It is also fantastic to hear that you have never encountered any issues. We strive to provide reliable vehicles and outstanding customer service, and we are thrilled that we have delivered on our promises. Your satisfaction and peace of mind are very important to us. Thank you again for your positive review. If there is anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your continued support and look forward to serving you in the future.