Reviews
I really liked Terry he was a big help when I told him
I really liked Terry he was a big help when I told him what I was looking for and in my price range ....Would do busines with him again .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle, Wanda! We appreciate the feedback and are pleased that your experience with Terry was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Phil Wright Autoplex Team
Great experience with quick in and out.
Great experience with quick in and out. Purchased online/phone and quick pickup with everything ready. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Phil Wright Autoplex Team
Well, for the first time since I’ve come here they’ve
Well, for the first time since I’ve come here they’ve asked at this most recent service where my wheel lock was to rotate my tires. The problem is in the past they have never asked for this, so in the past have I not received a tire rotation or the service before this most recent did they not place the wheel lock socket back where it belonged? I noticed they looked in my glove department because everything that was in it was placed in my passenger seat and not placed back where it was supposed to be. So I paid but the tire rotation was included in the oil change in which I did not receive. I would be amazed if that wheel lock wasn’t readily available in the space provided they do oil changes. This has been the only time this has happened or like previously stated where the wheel lock was located. Hopefully next time one would be provided if they used mine and didn’t place it back. Once I got parked I popped the hood and the oil dipstick was sticking out and not placed correctly pushed against the tube where is seated properly. I haven’t check the oil filter, but I have in the past which is not a huge deal unless oil was pouring out. However, a small spill caught my eye in my garage and it needed tightening as I could turn it with my hands. Other than this, I haven’t had any issues and these issues here are minor, but I wasn’t told to come back to get it completed for what I paid for or a resolution to them not finding said wheel lock.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us, Dakota. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team
They were extremely friendly and got my 16 year old
They were extremely friendly and got my 16 year old daughter into the car of her dreams.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tracy, thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any and all of your future automotive needs! Sincerely, The Phil Wright Autoplex Team
Always have what I'm looking for.
Always have what I'm looking for. Russell is always a big help when searching for a new vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for this lovely review, Tucker! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Russell and our team have been so helpful during your visits. If you have any questions, please don't hesitate to reach out to us again. Sincerely, The Phil Wright Autoplex Team
Friendly, professional, and helpful.
Friendly, professional, and helpful. They strive to put the customer first, are willing to listen
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Phil Wright Autoplex Team
Dewayne is a solid Service Adviser.
Dewayne is a solid Service Adviser. I have not seen service this good since 2019. He was helpful, attentive, and great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Dewayne does for Phil Wright Autoplex and our customers. Hope to see you again soon! Sincerely, The Phil Wright Autoplex Team
Adam, saved the sale as we were about to Order a Trax
Adam, saved the sale as we were about to Order a Trax from Benton. We were shocked when he offered more for the trade and was willing to take all the offers we had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team
Very good customer service.
Very good customer service. The problem was analysed quickly and my options explained clearly. Replacement parts were installed quickly and the total cost was below the quoted estimate.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Phil Wright Autoplex Team
Frank was awesome.
Frank was awesome. Completed the repairs in less than the estimated time. Everyone was knowledgeable and friendly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know that Frank provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Phil Wright Autoplex Team