Reviews
I walked in for a routine service maintenance but
I walked in for a routine service maintenance but primarily for a diagnostic look since I had multiple lights pop up on my dashboard yesterday. Brandon greeted me and he was top tier! --- courteous, attentive and broke the information down for me respectfully, even volunteering to help me sort it out with my warranty provider, if needed. He also realized that I'm in the military when I gave him my address and offered a military discount. For Brandon's great customer service, they won a returning customer now!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Howard Acura. Please don't hesitate to reach out if there's anything additional we can do for you.
Good service and fast.
Good service and fast. Only disappointment have a recall on vehicle and unable to repair, no parts in stock
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (405) 753-8770 so we can assist you further.
Nice place, solid customer service.
Nice place, solid customer service. Larry in service was very helpful in getting my recall repair done. They were down two techs the day I cane and were honest that it didn't look good for finishing the repair same-day. I just took my car back and agreed to swing by in one week. I did so at lunch and was told they could do it that afternoon and, indeed, they did. Not perfect, but they handled things pretty well when adversity struck.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Paul, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Staff was very helpful and provided excellent service and
Staff was very helpful and provided excellent service and provided me a car to use while waiting.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello James, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great service as always!
Great service as always! I bought my RDX from Bob Howard in 2012. They have been faithfully caring for it all these years. I really appreciate it!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Howard Acura!
The people and service have always been so great.
The people and service have always been so great. We will continue to take our car back here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
Good dealership to work with.
Good dealership to work with...purchasing process was fairly painless. My salesman, JT, was the best.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind review; we are happy to pass along your comments to JT here at Bob Howard Acura! We are always more than happy to assist you if anything else comes up. Take care!
Dealership has too much personnel turn over.
Dealership has too much personnel turn over. Couple issues not addressed. Explanation too vade to understand.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Brett Goodner General Manager bgoodner@BobHowardAuto.com
Don?
Don?t give women same courtesies (my wife there ~ 1 wk ago and had very poor experience. One rep didn?t know how restart the RDX, did not offer car wash, issue with loaner that prior was promised. My visit for routine maintenance went well: personable service rep , gave me military discount, answered questions. ACURA has deteriorated with new mgment A1 group???New car offerings are not very interesting. Getting rid of touch pad is biggest feature. Suffering with it 41/2 years is enough!
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Chuck Mulkey Service Manager cmulkey@bobhowardauto.com
When I put my tire on the psi was reading 0 I will be
When I put my tire on the psi was reading 0 I will be bring my car back up their
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello William, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!