Reviews
The service was done quickly and to my satisfaction.
The service was done quickly and to my satisfaction. The Service Writer guaged the time for the work and it was accurate. I have had this auto serviced at the same place since it was purchased. Have always been pleased with the results 😀
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Frank, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
The service technician, Larry was extremely helpful and
The service technician, Larry was extremely helpful and professional. He was also be respectful of our time and kept us well informed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Marsha, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Howard Acura! Feel free to reach out to us if you need anything. Have a wonderful day.
Oil change - discounted price - fast service!
Oil change - discounted price - fast service! Oil change - discounted price - fast service! Highly recommended for service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!
My salesman, Jon Martin was kind, informative, patient &
My salesman, Jon Martin was kind, informative, patient & not pushy. The process in purchasing the vehicle was very smooth. I’ve been a returning customer to Bob Howard Acura.for 25 years.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to Jon here at Bob Howard Acura! We are always more than happy to assist you if anything else comes up. Take care!
Only Acura dealership within 30 miles so options are very
Only Acura dealership within 30 miles so options are very limited. Went in for oil change last evening after work. Experience was a bit frustrating.I asked about coupons/specials but no response. Looked online afterwards and I see an oil change special for $49.95. I paid $79. It took an hour and a half even though I was the only customer there at the time. Then I mentioned that I had called about a recall on my RDX on 12/3/24. I was told at that time they would call me back to schedule. Never heard from them. Svc advisor told me last night he would find out about it and call me today. Nothing. No follow up at all. Very frustrating.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Brett Goodner General Manager bgoodner@BobHowardAuto.com
Service done promptly.
Service done promptly. Work explained. Recommendations for future work outlined. Absolutely no pressure . Good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My overall experiences have been excellent!
My overall experiences have been excellent! I purchased my Acura TLX here 10 years ago, and have had all my services done at Bob Howard. My vehicle runs as good as the day I purchased it, I have been in the market for a new vehicle for the past 2 years, so far I haven't found a vehicle that performs as well as my TLX. I love the performance and it's fun to drive. I have never kept a vehicle this long. This has been the best car investment I've ever made. Thanks to Bob Howard service department, the mechanics are top notch!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Howard Acura! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good work.
Good work. Checked out everything we needed. Brandon did a great job with assisting me with all issues
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. We are glad to hear that your experience with us was satisfactory. Please contact us if there's anything we can do to make your next visit a 5-star experience for you!
Advisor really took the time and effort to hear my
Advisor really took the time and effort to hear my concerns and come up with a plan to fix them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Incredibly.
Incredibly.busy day in the service department but Raymond made sure to check in with me regularly. Great customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!