Reviews
We checked the website first and went there to check the
We checked the website first and went there to check the car. It was in great condition and at great price. It was quick and easy to buy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Susan, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
$288 for a tire!
$288 for a tire! And that?s with a discount. Unreal! I paid $185 two years ago, can?t believe inflation has increased the cost that much. But that won?t happen again.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Danny, Thank you for your feedback. We’re sorry to hear you were disappointed and want to clarify the situation for transparency. The issue with the rear shock absorber was discussed after your purchase, and while the repair had initially been approved by you, we still stepped in to help. Our General Manager, Tim Branch, personally worked to secure a discount and provided a $500 credit as a goodwill gesture—even after the sale was finalized. We take pride in how we treat our customers and remain committed to finding solutions, even after the paperwork is signed. If there’s anything further we can do, please don’t hesitate to reach out to me directly at tbranch@Group1Auto.com. – Tim Branch General Manager, BMW of Arlington
They did not have the fuel pump recall part in stock so
They did not have the fuel pump recall part in stock so they had to order it. Meaning I have to come back even though I had scheduled an appointment to have this done. I was also not charged for the correct oil change. I was charged for A1/B1 and my car needed A123. I was also told at 63k miles that my timing belt needed to be replaced asap and I felt that was incorrect considering my vehicle is not showing any signs of it needing to be done. Will be getting a second opinion on this.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Brett Goodner General Manager bgoodner@Group1Auto.com
I was given an estimate of wait time for a regular
I was given an estimate of wait time for a regular maintenance visit. An additional issue was found. Even though there additional service was required, the actual wait time was less than the estimate. I feel that my time was considered in a positive way by the service department!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Howard Acura! Please don't hesitate to reach out if there's anything additional we can do for you.
Drew, Timmy & Greg were super helpful through the entire
Drew, Timmy & Greg were super helpful through the entire process. They were all accommodative and never had a problem answering all of our questions. The communication was great as well as their professionalism.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Paige, we're happy you found our staff to be so supportive during your experience here at Bob Howard Acura. Please don't hesitate to reach out if there's anything additional we can do for you.
Needed tires and timing belt for my RDX before a road
Needed tires and timing belt for my RDX before a road trip. They worked hard to give me the best price as I had shopped around prior to talon in my car. Had all the necessary's and supplies for same day service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kimberly, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Fixed quickly and also did an alignment.
Fixed quickly and also did an alignment. Great job by everyone, especially for a Saturday afternoon. Thank you very much for everything. I’m sure we will see you again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Great service!
Great service! Would recommend to anyone! Thank you! Fast and friendly very honest and nice to work with a great experience overall . I will be back!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jared, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Fixed quickly and also did an alignment.
Fixed quickly and also did an alignment. Great job by everyone, especially for a Saturday afternoon. Thank you very much for everything. I?m sure we will see you again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dwight, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
It must have been a bad day!
It must have been a bad day! Spent over 3 hours at dealership for an oil change and brakes flushed. Frustrated to say the least, more communication from staff would have been helpful
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Brett Goodner General Manager bgoodner@Group1Auto.com