Bob Howard Toyota

My go to dealership and an excellent one at that. Don Nelson and crew know how to treat and do what is best for the customer.

Called for service on my older 4Runner. Got me in next day to do service requested (bulb replacements), checked and fixed my annoying squealing brakes and took care of a recall issue that I was unaware of. Sean was very professional and polite. He kept me updated on analysis of vehicle and status of repairs. I will definately return to Bob Howard for service and most likely for that eventual new vehicle. Thanks again, Sean!

I was shopping on their website for a new tundra they have 6 listed on the website but no one can locate them and then try to upsale you and low ball your trade in. Avoid this dealership

Rudy, Sean and Taylor made buying my used Prius a very easy process. Everyone we encountered was friendly, courteous and helpful. Thank you very much!

George provided very good service. The services and repairs were all well done and completed when promised. This included finding and getting a part from another company in the area.

George is great! Very easy process to drop my car off with them and they were able to send me a report pretty fast to get everything done!

Very friendly attendant, very quick service! The total amount was less than what I was expecting to pay so im happy all the way around.

Engine light came on in the middle of Texas traveling to okc. Spoke with mike hall service advisor who stated bring the car in and we will check it out. This was a sat morning and they diagnosed the problem took the repair part off another vehicle so we could continue our trip home 800 miles away

After a part broke on my tundra I called Bob Howard Toyota and spoke with the service department and the gentleman told me it would be covered under powertrain warranty. After they had a tow company pick the vehicle up and take it over 50 miles one way to the dealership($454) they replaced the part on my truck($489), labor($315), misc($39), tax($45) for a total of $1325, they call me and tell me my truck is finished and it wont be covered under warranty. When I went to get my truck.....they wouldn't let me talk to the GM and they also wouldn't show me my broken part.....the GM calls me 3 days after i file a complaint with Toyota. GM proceeds to tell me the part(driver CV axle) is aftermarket along with the passenger CV axle being aftermarket. Told me I had till the end of the day to come look at the part cause he had to ship it for a core charge. TOYOTA DOES NOT ACCEPT AFTERMARKET PARTS AS A CORE!!!!!!!!! The new driver CV axle is the same color and part number as my passenger CV axle!!!!!! This dealership is CROOKS!!!!! Take your Toyota somewhere else to be worked on, unless you like liars, cheats, scammers, and idiots cause that's all that work in the service department!!

On 11-27-2018 at approximately 7:30pm I stopped by the Bob Howard Toyota store and specifically asked about 2 vehicles. I asked about the white Toyota Sequoia priced at $4000 and the white Honda Odyssey priced at $2000. I am a retired firefighter and currently a USPS Letter Carrier. I recently injured my back and I am facing my 3rd major back surgery, so I was bringing my secondary vehicle in to find something more comfortable to drive. Also, with being off of work and the Holidays being upon us and being a single father, hopefully making some money on my trade in. We never got that far in the process though, because the salesman (Vu Tran) helping me, informed me after filling out paperwork, looking at my vehicle, knowing what 2 vehicles that I was interested in, and running back to his manager's office several times told me that those 2 vehicles weren't there anymore. He said they went to the auction. Then proceeded to tell me that they had no vehicles priced under $9000. They also couldn't pull a vehicle from a different Bob Howard store either. Well, today, 11-29-2018 there are still 11 used cars under $9000, including the 2 I asked for posted on the inventory list. The Honda was even recently posted on the Facebook Marketplace on 11-28-2018. So, my question is does this store and it's staff always lie to customers and treat them in such a manner? My brother and sister in law actually trade their brand new Honda Odysseys in every couple of years with you all (BH Honda) and purchase another one. After this I doubt that they will be back, though. Do not expect to get a NADA value out of your trade in either. Expect more of a salvaged price? I stopped by the BH Honda store after leaving the Toyoga store, because I was unaware that I had just been lied to. The experience there was no better. A ridiculous trade in offer and a $599 paperwork fee for a lot of paperwork that was not applicable. I highly recommend that you do not do business with this company.