Reviews
Very professional
Everything was handled very professionally. I like the itemized list and ability to approve or not approve each item. Would definitely use again in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Exceptional Service !
George was excellent he kept me informed and discussed my service needs. I always trust my experience with the dealership. The entire staff is always friendly and welcoming. Service was done in a timely manner while i waited.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Ruthie! We are glad our staff provided you with an enjoyable experience. We look forward to your business with us again!
Great customer service
Came for routine service and discovered a recall that required a 3 HR repair. The dealership sent me home in an Uber, and brought me back when the work was finished. Fantastic customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Use Bob Howard Toyota Service Department
Went to Bob Howard Toyota regarding a pulsating sensation when braking. All four rotors were warped and brake pads needs to be replaced. I chose to wait for my car, but after a few hours the dealership realized they were not going to receive a delivery of part ordered - including those for my car. The dealership offered to Uber me home or loan me a car. By 10:30 this morning, my Highlander was ready! It now rides like new.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review, Dee Dee! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Getting Better
While I've had issues with this dealership service department in the past, today's visit was one of the best in recent memory. Check-in was quick and professional and I received no harassment to do unneeded repairs. Only thing that keeps me from giving 5 stars is that they went 30 minutes over the scheduled time,and I'm waiting to see if what seems like new management in the service department changes the culture next visit.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback we will use this to improve our process. Aaron London General Manager
A good place to purchase and service your vehicle.
Bought our used car there and have used their service dept many times. They do a great job. John in the service dept. is great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Ken for your kind words! We thank you for your business and look forward to your next visit!
Great dealership to get a car
It’s hard to review a dealership on this time with the cars being so expensive and hard to get. But, I think Bob Howard did it’s job really good to get my vehicle. The people is friendly
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Hamilton for your kind words! We look forward to your business with us again!
Salesman goes the second mile.
This is the second new vehicle I bought from Bob Howard. Kevin Blumenthal is knowledgeable and very helpful in the whole process. I'm still consulting him 2 weeks later and he still helps me. THAT'S SERVICE AFTER THE SALE
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new car, Joel! Thanks for the review and kind words for Kevin.
Bob Howard is the Best
By far the best dealership. Always have great service. Whenever I bring my vehicles in they get me in and out without any hassles. I will continue to come here
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Jensen! We thank you for your business and look forward to your next visit!
Pushy and dishonest
The Bob Howard used car salesperson was a typical used car salesperson. He was annoying, pushy and dishonest. A huge contrast from my fist Bob Howard experience when I purchased a new vehicle.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Aaron London General Manager alondon@bobhowardauto.com