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Don Carlton Honda

(372 reviews)
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award

Reviews

(372 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don Carlton Honda from DealerRater.

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Air conditioner Repair

Even though we had to have the air conditoner worked on second time seems to be working now. Took off cost of first service call which I thought was appropriate. Always taken this car to Don Carlton for repairs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Purchase new CRV

It was a very nice experience, everything was upfront and explained thoroughly. Samar was very helpful and understood my situation and what I needed to do. Don Carlton's price was much better the other dealerships for the exact same model. Shawn in the business office was also very understanding and knowledgeable. Overall a very pleasant place to do business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Prompt service - they caught brake fluid problem

Oil change was quick. Enjoyed watching TV on home renovations and drank coffee. They caught the brake fluid going bad and my tires need rotating. Prices were reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service on accord

Employees in the service department were so nice and got my oil change and tires rotated in a very timely manner. I definitely recommend Don Carlton!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service and estimates going forward

It was time for 30K services and oil and tires.. the service today was done in a timely manner and estimated cost of work coming up helps plan the service.. Russell is always smiling and has a great attitude.. always helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great sales staff selling excellent vehicles

I had been researching cars online and began emailing with Sam Bedri regarding a Passport. He was honest regarding price and had the car prepared for me to test drive. He made the car buying process enjoyable and stress-free and was very knowledgeable and accommodating. I had a great experience and love my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Honda care

This dealership takes excellent care of my car. I know very basic things about cars so I expect them to keep it in safe condition. I travel alone to other states to visit family. Do not want to be standing on the road with a breakdown.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A+ in customer experience and professional employees

Excellent service and experience. Terrence handled my service this time and was extremely detailed, I had an oil change and my tires rotated and I was there a very short time. I have a print out of my cars condition and he went over it step by step. Everyone there are always in an upbeat mood and that makes a difference. Highly recommend the Quick Service Center!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

James McHenry was great!

We had a first rate experience with Don Carlton Honda. Our salesman James McHenry and Sid Brown (finance) were excellent. We feel we were treated fairly and we left with the car we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2003 Pilot service

Don Carlton has been our dealer for new cars and for service for 15 years. They are great at getting it done the first time and building a relationship that lasts. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.