Reviews
1st Acura Experience & Customer Service Unmatched!
This was my first time at an Acura dealership and the entire experience was top notch. I expected the process to be exhausting and long and honestly wasn't 100% about purchasing just yet. However, Mr. West truly took care of my needs. From initial inquiry and response to customer service and help choosing the ideal vehicle all the way to service and attentiveness even after I purchased vehicle and making sure service dept took care of me. I would definitely do business with again and continue to refer those I know to Mr. West. Again... top notch!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow! Thank you so much for noting your recent visit to our dealership! We'll make sure Wade and management sees your kind note. If there is ever anything we can do additionally, please don't hesitate to reach out. Thanks again and see you soon!
Thumbs up Goodson Acura!
Goodson Acura is the best dealership I've ever worked with! They are really great and customer service overall from start to the end of purchasing your vehicle. Our sales rep Israel Velasquez was very courteous helpful knowledgeable about Acura cars. You can tell right away he is very well experienced and trained. Kudos to Israel he's the guy to go for your new and used vehicle. Thank you all Acura team!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ted, thank you for the compliments! We greatly appreciate your business and your time it took to write this review. We'll make sure that Israel and management sees your kind words. Thanks again for your business and stop back to see us soon!
Excellent Customer Service!
Excellent customer service from John Dobbins & Patrick Burns! Thanks again for all of your help! We will continue to recommend Goodson Acura to friends and family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to review our dealership. We are so happy to hear that John and Patrick were able to take great care of you. We hope you enjoy your new Acura. We look forward to working with you again in the future. Thank you for your business!
Great & Personal Service!
Patrick Burns & John Dobbins were excellent in helping us make a great decision without pressure! We enjoyed getting to know them on a personal level & would recommend Goodson Acura to friends and family!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Megan, we greatly appreciate your mention of John and Patrick! Thanks for choosing Goodson Acura. We look forward to serving you again very soon!
Received Excellent Service From Brian Smith.Thanks
Just wanted to express my thanks and appreciation to Brian Smith for the excellent service I received when I approached him about buying a car for my son. Brian really made my experience hassle free. I needed to purchase a car by Christmas and Brian made this happen. I was in and out of the dealership in no time. Brian is an awesome and very professional salesperson. I received the best customer service ever when I purchased my car. Brian is #1.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cheryl, we love seeing 5 star reviews! Thanks for taking the time to stop by an note your experience with Brian. We'll make sure Brian and our management team sees your kind review. We hope you're enjoying your new car and we look forward to an opportunity to serve you again in the future! Thanks again.
Fantastic experience - bought 2 cars in 3 months!
After an unremarkable experience with another local Acura dealer, we bought our MDX in February 2015. The purchase experience with Von Moore was awesome. No high pressure tactics, no relentless attempts to upsell. Sales managers and finance managers are often the worst part of the car buying experience for me, but Amir and Paul were easy to work with. I've also used the service department on a few occasions now and Kabrin and Erica have been great as well. We were so happy with our MDX and so enjoyed working with Goodson, we also bought an ILX 3 months later. Not trying to oversell this place. My experience was honestly that good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your MDX! Now that you've had it for a few months, we hope you're enjoying all the technology and features more than ever! If you have any questions about the Acura ownership experience, please don't hesitate to reach out. We appreciate your business and mention of many employees including Von Moore, Amir Eskandar, Domonique Harmon, Paul Robert, Darlene Lincoln, Kabrin Dibling, Erica Lamkin, and Moises Lopez. We look forward to serving you again soon! Have a great week!
Great customer service!!
Johnathan is an incredible Service advisor. He stepped out the minute I arrived, greeted me with a smile, listened and portraited problem solving assurance. Johnathan, paid full attention to the car problems, offered great suggestions and explored all options available for minimizing costs while making sure the company still makes enough profit. Going a step further regarding clarifications, different opinions and service suggestions from a professional standpoint, Johnathan was able to arrange a meeting with the actual Mechanic who worked on my car. To sum-up, " Johnathan was a class act".
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the mention of Johnathan! We really appreciate you taking time out of your day to note the experience. We know Johnathan looks forward to seeing you back in store for service. We'll make sure Johnathan and management sees your kind note. Thanks again and have a great week!
Thank you for the mention of Johnathan! We really appreciate you taking time out of your day to note the experience. We know Johnathan looks forward to seeing you back in store for service. We'll make sure Johnathan and management sees your kind note. Thanks again and have a great week!
CeeCee
CeeCee is a great sales lady. She goes out of her way to help even after she has sold u a car. She's really good
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the note on your experience with CeCe! We're so thankful your experience was positive. Stop back and see us again soon. Thanks again. Have a great week!
Remarkable and Oustanding
My Superb Sales Representative was Mr. Gary Scott. Gary wasn't anything less than SUPERB, REMARKABLE and OUTSTANDING. His captivating customer service and friendly smile let me know that I was with the right person. His knowledge of all the cars on the lot was OUTSTANDING. He was able to answer and question and curve ball I tried to throw at him.. He also has a great sense of humor. He made the process seem-less in making my purchase. He was eager to give me the best car for my desired needs and wants. I definitely would recommend any and everyone to go to Goodson Acura to purchase a car because you have a REMARKABLE and OUSTANDING staff member by the name of Gary Scott
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John, thanks for noting your visit with Gary Scott! Superb, remarkable, and outstanding are all adjectives we appreciate and are so thankful to read! Please stop back and see us soon for service. We look forward to serving you again very soon!
Help when you need it!
Love my dealer CeCe. Always listening to what you need and finding the perfect option that fits that need. Life customer when CeCe is there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the kind note about your experience with CeCe! We greatly appreciate you taking the time to do so! Let us know how we can be of assistance online or in store. Have a great weekend!